Senior Customer Education & Adoption Architect

Bloomberg BNA; Arlington (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Bloomberg BNA seeks a Customer Education Specialist, Senior, to lead the design and execution of scalable education programs. This role involves creating and managing digital learning resources, collaborating cross-functionally, and measuring the impact of education initiatives.

The ideal candidate will have a Bachelor's degree in Education or a related field, with over 7 years of experience in customer education or instructional design. The position emphasizes creating high-quality, engaging content tailored to legal, tax, and government affairs professionals.

Qualifications

• 7+ years of experience in customer education, enablement, instructional design, or training.
• Proven experience designing and scaling education programs.
• Certifications in Instructional Design or Customer Education are a plus.

Responsibilities

• Develop and manage digital learning ecosystems and education content.
• Collaborate with cross-functional teams to drive adoption.
• Define and track metrics related to education effectiveness.

Skills

Customer education

Instructional design

SaaS experience

Cross-functional collaboration

Content development

Education

Bachelor's degree in Education, Learning & Development, or Communications

Tools

LMS platforms

Figma

Job description

Bloomberg BNA seeks a Customer Education Specialist, Senior, to lead the design and execution of scalable education programs. This role involves creating and managing digital learning resources, collaborating cross-functionally, and measuring the impact of education initiatives.

The ideal candidate will have a Bachelor's degree in Education or a related field, with over 7 years of experience in customer education or instructional design. The position emphasizes creating high-quality, engaging content tailored to legal, tax, and government affairs professionals.