Senior Customer Development Manager

PhysicsX Ltd; New York (NY); On-site; USD 160,000 - 190,000; Full time

Job summary

PhysicsX, a pioneering deep-tech company, seeks a Senior Customer Development Manager to enhance customer relationships and drive growth. This role merges account management and business development across key sectors in a fast-paced environment. Join a supportive team committed to innovation and making a meaningful impact in engineering.

Benefits

Competitive compensation and equity package

Supportive colleagues from diverse backgrounds

Flat hierarchy encouraging idea sharing

Balance between work and personal life

Qualifications

• 6–10 years of experience in business development or strategic account management.
• Proven success in managing and growing enterprise customer relationships.
• Ability to identify patterns across multiple accounts.

Responsibilities

• Build and maintain deep relationships with key customer stakeholders.
• Drive account growth by identifying new opportunities and expanding usage.
• Engage with prospective customers to grow the commercial pipeline.

Skills

Account Management

Business Development

B2B Sales

Cross-Functional Collaboration

Communication

Education

Background in engineering or technical disciplines

Job description

Introduction

PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software.

We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations — empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive.

We’re hiring aSenior Customer Development Manager, reporting to our Head of Growth, to help broaden the impact we have with customers. This role sits at the intersection ofaccount management, business development, andcross-functional collaboration, focused on scaling our presence across key accounts and industries. You’ll operate across multiple accounts to spot patterns, shape opportunities, and deepen relationships. Your mission is to help drive customer growth and transform the future of engineering.

Note: We do not provide visa sponsorship in the US. Please only apply if you have the right to work in the US.

Account Management & Customer Success

• Build and maintain deep relationships with key customer stakeholders across accounts.
• Drive account growth and long-term success by identifying new opportunities, expanding usage, and ensuring value delivery.
• Develop a strong understanding of each customer’s goals and how PhysicsX solutions align with their priorities.
• Monitor customer health and proactively address risks or blockers to customer success.
• Support forward-deployed teams on strategic accounts, including commercial framing, value articulation, and relationship management.

Business Development

• Engage directly with prospective and existing customers to grow the commercial pipeline across verticals.
• Lead sales conversations, scope partnerships, and support deal structuring and negotiation.
• Identify patterns in customer needs, usage, and value delivery—helping to refine our vertical strategy and offering.
• Develop, maintain, and evolve business development materials:
• Pitch decks, product demos, case studies, testimonials, and publications.
• Prioritize and plan engagement opportunities (events, conferences, campaigns) to drive customer growth.

Cross-Functional Collaboration

• Work closely with Delivery and Product teams to ensure strong feedback loops between customer insights and platform development.
• Provide actionable input to Product on feature gaps, roadmap priorities, and customer impact stories.
• Partner with marketing and growth teams to support vertical-specific content and campaigns (e.g., aerospace, automotive).
• Participate in pipeline and growth process reviews to continuously improve how we scale.

What you bring to the table

• 6–10 years of experience in business development, strategic account management, or customer-facing growth roles at a tech, SaaS, or engineering company.
• Proven success in managing and growing enterprise customer relationships.
• Deep expertise in one of the following key sectors: Semi-conductors, Aerospace, Energy, Materials and chemicals, or Auto
• Strong experience leading complex B2B sales and account expansion conversations.
• Ability to identify patterns across multiple accounts and translate them into actionable business and product insights.
• Excellent communicator, able to bridge technical, commercial, and strategic conversations.
• Background in engineering or technical disciplines is a significant plus, particularly when combined with customer-facing or commercial experience.
• Experience collaborating with cross-functional teams (Product, Delivery, Marketing) in dynamic, fast-moving environments.

What we offer

• Be part of something larger: Make an impact and meaningfully shape an early-stage company. Work on some of the most exciting and important topics there are. Do something you can be proud of
• Work with a fun group of colleagues that support you, challenge you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields and solve truly challenging problems in science and engineering. If you are similarly capable, caring and driven, you'll find yourself at home here
• Experience a truly flat hierarchy. Voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo
• Work sustainably, striking the right balance between work and personal life.
• Receive a competitive compensation and equity package, in addition to plenty of perks

$160,000 - $190,000 a year

Final salary will be based on experience.

Our stance

We believe diversity fuels innovation, and we're building a culture where everyone belongs. We're proud to be an equal opportunity employer, welcoming talent of all backgrounds, identities, and experiences. Changing the face of tech takes action, which is why we actively encourage individuals from historically underrepresented groups to apply.