Senior Customer Development Manager

PhysicsX; New York (NY); On-site; USD 160,000 - 190,000; Full time

Job summary

PhysicsX, a leading deep-tech company, seeks a Senior Customer Development Manager to enhance customer relationships and drive growth across key accounts. The role involves account management, business development, and collaboration with various teams to ensure customer success. Ideal candidates will have significant experience in B2B sales and account management in tech or engineering sectors.

Qualifications

• 6–10 years of experience in business development, strategic account management, or customer-facing growth roles at a tech, SaaS, or engineering company.
• Proven success in managing and growing enterprise customer relationships.
• Strong experience leading complex B2B sales and account expansion conversations.

Responsibilities

• Build and maintain deep relationships with key customer stakeholders across accounts.
• Drive account growth and long-term success by identifying new opportunities and ensuring value delivery.
• Work closely with Delivery and Product teams to ensure strong feedback loops between customer insights and platform development.

Skills

Account Management

Customer Success

Business Development

B2B Sales

Job description

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This range is provided by PhysicsX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$160,000.00/yr - $190,000.00/yr

Introduction

PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software.

We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations — empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive.

We’re hiring a Senior Customer Development Manager, reporting to our Head of Growth, to help broaden the impact we have with customers. This role sits at the intersection of account management, business development, and cross-functional collaboration, focused on scaling our presence across key accounts and industries. You’ll operate across multiple accounts to spot patterns, shape opportunities, and deepen relationships. Your mission is to help drive customer growth and transform the future of engineering.

Note: We do not provide visa sponsorship in the US. Please only apply if you have the right to work in the US.

What You Will Do

• Account Management & Customer Success
• Build and maintain deep relationships with key customer stakeholders across accounts
• Drive account growth and long-term success by identifying new opportunities, expanding usage, and ensuring value delivery
• Develop a strong understanding of each customer’s goals and how PhysicsX solutions align with their priorities
• Monitor customer health and proactively address risks or blockers to customer success
• Support forward-deployed teams on strategic accounts, including commercial framing, value articulation, and relationship management
• Business Development
• Engage directly with prospective and existing customers to grow the commercial pipeline across verticals
• Lead sales conversations, scope partnerships, and support deal structuring and negotiation
• Identify patterns in customer needs, usage, and value delivery—helping to refine our vertical strategy and offering
• Develop, maintain, and evolve business development materials:
• Pitch decks, product demos, case studies, testimonials, and publications
• Prioritize and plan engagement opportunities (events, conferences, campaigns) to drive customer growth
• Cross-Functional Collaboration
• Work closely with Delivery and Product teams to ensure strong feedback loops between customer insights and platform development
• Provide actionable input to Product on feature gaps, roadmap priorities, and customer impact stories
• Partner with marketing and growth teams to support vertical-specific content and campaigns (e.g., aerospace, automotive)
• Participate in pipeline and growth process reviews to continuously improve how we scale
  
  
  

What You Bring To The Table

• 6–10 years of experience in business development, strategic account management, or customer-facing growth roles at a tech, SaaS, or engineering company
• Proven success in managing and growing enterprise customer relationships
• Deep expertise in one of the following key sectors: Semi-conductors, Aerospace, Energy, Materials and chemicals, or Auto
• Strong experience leading complex B2B sales and account expansion conversations
• Ability to identify patterns across multiple accounts and translate them into actionable business and product insights
• Excellent communicator, able to bridge technical, commercial, and strategic conversations
• Background in engineering or technical disciplines is a significant plus, particularly when combined with customer-facing or commercial experience
• Experience collaborating with cross-functional teams (Product, Delivery, Marketing) in dynamic, fast-moving environments
  
  
  

Our stance

We believe diversity fuels innovation, and we're building a culture where everyone belongs. We're proud to be an equal opportunity employer, welcoming talent of all backgrounds, identities, and experiences. Changing the face of tech takes action, which is why we actively encourage individuals from historically underrepresented groups to apply.

Final salary will be based on experience.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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