Senior Customer Controls Support – HVAC & Liquid Cooling

Paycom; Dayton (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, vision, and dental plans

401k matching

HSA, FSA, and Dependent Care plans

Job summary

Gradian is seeking a Customer Support Controls Specialist to support our liquid cooling and HVAC systems for data center and mission-critical facilities in Dayton, MN.

You will diagnose and troubleshoot, coordinate service activities, and provide hands-on remote and onsite assistance, collaborating with quality and engineering teams to improve products and service.

Travel up to 20% may be required as you engage customers, support warranty activities, and maintain detailed case records.

Qualifications

• Must have demonstrated experience working with electronic control systems.
• Technical degree, HVAC training, or equivalent hands-on experience.
• Strong working knowledge of HVAC systems.
• Professional technical communication skills.
• Strong customer service orientation.

Responsibilities

• Support semi-complex control systems integrating hardware and software both remotely and onsite.
• Provide technical troubleshooting expertise for HVAC and liquid cooling systems, primarily but not limited to control systems.
• Communicate professionally with customers via phone, email, and text.
• Analyze real-time system data, trends, and alarm logs remotely.
• Modify controls logic, setpoints, and schedules.
• Act as the primary virtual support contact during critical events.
• Handle escalated cases and collaborate with senior experts.
• Support root-cause investigations and escalations.
• Provide guidance during service calls and follow-ups.
• Assist with warranty-related service activities.
• Coordinate service activities to minimize downtime.
• Support onsite service visits as needed.
• Maintain accurate records in the case management system.

Skills

Electronic control systems

HVAC systems

Customer service

Technical communication

Remote support tools

Microsoft Office

Education

Technical degree or HVAC training

Tools

Microsoft Office Suite

Job description

Gradian is seeking a Customer Support Controls Specialist to support our liquid cooling and HVAC systems for data center and mission-critical facilities in Dayton, MN.

You will diagnose and troubleshoot, coordinate service activities, and provide hands-on remote and onsite assistance, collaborating with quality and engineering teams to improve products and service.

Travel up to 20% may be required as you engage customers, support warranty activities, and maintain detailed case records.