Controls Support Engineer - HVAC & Liquid Cooling
Gradian Thermal Solutions
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Benefits offered by this job
Job summary
Gradian is seeking a Customer Support Controls Specialist to deliver high-quality technical support for data center, industrial, and mission-critical cooling systems. You will diagnose control systems, coordinate service activities, and ensure timely resolution of technical and warranty issues, working with the Quality team and cross-functional partners.
This role involves hands-on experience with liquid cooling units and HVAC components, remote and onsite troubleshooting, and clear,
Qualifications
- Experience with electronic control systems.
- Strong HVAC knowledge and troubleshooting skills.
- Professional technical communication and customer-service orientation.
- Comfort with remote support tools.
Responsibilities
- Provide remote and onsite diagnostic support for HVAC and liquid cooling systems.
- Troubleshoot control systems, analyze real-time data, and log issues.
- Coordinate service activities and warranty-related tasks.
- Support training materials and cross-functional teams.
- Maintain case records in the management system.
Skills
Education
Job description
Gradian is seeking a Customer Support Controls Specialist to deliver high-quality technical support for data center, industrial, and mission-critical cooling systems. You will diagnose control systems, coordinate service activities, and ensure timely resolution of technical and warranty issues, working with the Quality team and cross-functional partners.
This role involves hands-on experience with liquid cooling units and HVAC components, remote and onsite troubleshooting, and clear,
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