Senior Customer Communications Lead

BMW Group; Woodcliff Lake (NJ); Sur place; USD 63 000 - 125 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401(k) with company match

Employee vehicle program

Generous PTO and holidays

Voluntary benefits

Résumé du poste

BMW Group in Woodcliff Lake, NJ, seeks a Customer Support Communications Manager to lead the creation and execution of all customer support communications and leadership presentations. This role coordinates between Dealers, BMW NA, and MINI USA to align expectations and outcomes, ensuring consistent messaging across events.

The ideal candidate has a Bachelor's degree in communications or related fields and 8–10 years of experience in communications or strategic roles, with strong presentation

Qualifications

• Bachelor's degree in communications, journalism, public relations, media or English preferred.
• Min of 8-10 years experience in: communication / public relations (preferred), or Corporate Strategy, Sales & Service Strategy, strategic Marketing/Brand management, Product Management; Strategy Consulting experiences beneficial

Responsabilités

• Own and manage Customer Support committees, including meeting planning, facilitation, and coordination of high-quality presentation materials.
• Oversee committee follow-up activities and ensure assigned stakeholder deliverables are completed on time.
• Develop, maintain, and deliver all management presentations for US-A, US-A-1, and US-A-10. Administer and track event approval processes required within the C4-US-A organization.
• Ensure consistent, aligned messaging across all customer support events in support of organizational objectives.
• Create and execute internal and external communication strategies, including associate, leadership, and executive communications.
• Manage communication and coordination between Dealers, BMW NA, and MINI USA to align expectations and outcomes.

Connaissances

Communication

Public relations

Corporate strategy

Sales & Service strategy

Marketing / Brand management

Product management

Strategy consulting

Presentation skills

Formation

Bachelor's degree in communications / journalism / public relations / media / English

Description du poste

BMW Group in Woodcliff Lake, NJ, seeks a Customer Support Communications Manager to lead the creation and execution of all customer support communications and leadership presentations. This role coordinates between Dealers, BMW NA, and MINI USA to align expectations and outcomes, ensuring consistent messaging across events.

The ideal candidate has a Bachelor's degree in communications or related fields and 8–10 years of experience in communications or strategic roles, with strong presentation