Customer Support Communications Manager

BMW Group - United Kingdom; Woodcliff Lake (NJ); On-site; USD 63,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Employee vehicle program

Generous PTO and holidays

Voluntary benefits

Job summary

BMW Group in Woodcliff Lake, NJ, seeks a Customer Support Communications Manager to lead the creation and execution of all customer support communications and leadership presentations. This role coordinates between Dealers, BMW NA, and MINI USA to align expectations and outcomes, ensuring consistent messaging across events.

The ideal candidate has a Bachelor's degree in communications or related fields and 8–10 years of experience in communications or strategic roles, with strong presentation

Qualifications

• Bachelor's degree in communications, journalism, public relations, media or English preferred.
• Min of 8-10 years experience in: communication / public relations (preferred), or Corporate Strategy, Sales & Service Strategy, strategic Marketing/Brand management, Product Management; Strategy Consulting experiences beneficial

Responsibilities

• Own and manage Customer Support committees, including meeting planning, facilitation, and coordination of high-quality presentation materials.
• Oversee committee follow-up activities and ensure assigned stakeholder deliverables are completed on time.
• Develop, maintain, and deliver all management presentations for US-A, US-A-1, and US-A-10. Administer and track event approval processes required within the C4-US-A organization.
• Ensure consistent, aligned messaging across all customer support events in support of organizational objectives.
• Create and execute internal and external communication strategies, including associate, leadership, and executive communications.
• Manage communication and coordination between Dealers, BMW NA, and MINI USA to align expectations and outcomes.

Skills

Communication

Public relations

Corporate strategy

Sales & Service strategy

Marketing / Brand management

Product management

Strategy consulting

Presentation skills

Education

Bachelor's degree in communications / journalism / public relations / media / English

Job description

Customer Support Communications Manager

Aftersales Strategy & Processes Woodcliff Lake, NJ 29.10.2026

SPREAD ENTHUSIASM. SHAPE THE FUTURE.

SHARE YOUR PASSION.

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

WHAT AWAITS YOU.

• Own and manage Customer Support committees, including meeting planning, facilitation, and coordination of high-quality presentation materials.
• Oversee committee follow-up activities and ensure assigned stakeholder deliverables are completed on time.
• Develop, maintain, and deliver all management presentations for US-A, US-A-1, and US-A-10. Administer and track event approval processes required within the C4-US-A organization.
• Ensure consistent, aligned messaging across all customer support events in support of organizational objectives.
• Create and execute internal and external communication strategies, including associate, leadership, and executive communications.
• Manage communication and coordination between Dealers, BMW NA, and MINI USA to align expectations and outcomes.

WHAT YOU SHOULD BRING.

• Bachelor's degree with experience in communications, journalism, public relations, media or English preferred.
• Min of 8-10 years experience in: communication / public relations (preferred), or Corporate Strategy, Sales & Service Strategy, strategic Marketing/Brand management, Product Management; Strategy Consulting experiences beneficial

WHAT YOU CAN LOOK FORWARD TO.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

Relocation is available for this position.

The expected salary range for this position is $62,500.00 - $125,000.00.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation,Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.