Customer Communications Strategy Lead

BMW Group; Woodcliff Lake (NJ); Sur place; USD 63 000 - 125 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision insurance

401(k) with Company match

Employee vehicle program

Generous PTO and holidays

Voluntary benefits

Résumé du poste

BMW Group in Woodcliff Lake, NJ seeks a Customer Support Communications Manager to lead committees, develop presentations, and drive consistent messaging for US-A regions. The role involves coordinating with dealers, BMW NA, and MINI USA to align expectations and outcomes.

This position requires a Bachelor's degree with 8–10 years in communications or related fields, and offers a comprehensive benefits package and relocation options. The role is full-time and on-site in Woodcliff Lake, NJ.

Qualifications

• Bachelor's degree with experience in communications, journalism, public relations, media or English preferred.
• Min of 8-10 years experience in communication / public relations (preferred), or Corporate Strategy, Sales & Service Strategy, strategic Marketing/Brand management, Product Management; Strategy Consulting experiences beneficial

Responsabilités

• Own and manage Customer Support committees, including meeting planning, facilitation, and coordination of high-quality presentation materials.
• Oversee committee follow-up activities and ensure assigned stakeholder deliverables are completed on time.
• Develop, maintain, and deliver all management presentations for US-A, US-A-1, and US-A-10. Administer and track event approval processes required within the C4-US-A organization.
• Ensure consistent, aligned messaging across all customer support events in support of organizational objectives.
• Create and execute internal and external communication strategies, including associate, leadership, and executive communications.
• Manage communication and coordination between Dealers, BMW NA, and MINI USA to align expectations and outcomes.

Connaissances

Communication

Public relations

Marketing strategy

Formation

Bachelor's degree

Description du poste

BMW Group in Woodcliff Lake, NJ seeks a Customer Support Communications Manager to lead committees, develop presentations, and drive consistent messaging for US-A regions. The role involves coordinating with dealers, BMW NA, and MINI USA to align expectations and outcomes.

This position requires a Bachelor's degree with 8–10 years in communications or related fields, and offers a comprehensive benefits package and relocation options. The role is full-time and on-site in Woodcliff Lake, NJ.