Senior Customer Care Supervisor & Cross-Sell Specialist

Kids for the Future; Waterford (PA); On-site; USD 52,000 - 66,000; Full time

Job summary

Marquette Savings Bank in Waterford, PA is seeking a Senior Customer Care Representative to supervise the CCR line, oversee daily transactions, assess risk, and guide staff in delivering precise customer service while balancing branch cash levels.

The role requires a high school diploma or equivalent with teller/head teller experience or a college degree, plus strong regulatory knowledge and proficiency in Microsoft Office. Training and cross-serve duties are part of the role.

Qualifications

• High school diploma or equivalent and at least two years teller/head teller experience or a college degree is required.
• Broad knowledge of the bank's products and services; regulatory compliance knowledge is required.
• Ability to understand and apply Fair Lending Laws, Bank Secrecy Act/Patriot Act, Privacy laws, and consumer protection deposit laws.

Responsibilities

• Supervise the customer care team and assign work, answer questions, and manage complex transactions.
• Maintain predetermined cash limits and branch security, including vault and cash handling responsibilities.
• Train and coach new customer care representatives to proficiency in operations, cross-serve requirements, and risk-based decisions.
• Ensure CCRs are cross-trained and compliant with state and federal regulations.

Skills

Customer service

Supervisory

Regulatory knowledge

Cross-selling

Communication

Education

High school diploma or equivalent; teller/head teller experience or college degree

Tools

Microsoft Office

Job description

Marquette Savings Bank in Waterford, PA is seeking a Senior Customer Care Representative to supervise the CCR line, oversee daily transactions, assess risk, and guide staff in delivering precise customer service while balancing branch cash levels.

The role requires a high school diploma or equivalent with teller/head teller experience or a college degree, plus strong regulatory knowledge and proficiency in Microsoft Office. Training and cross-serve duties are part of the role.