Senior Customer Care Specialist: Growth & Training

Verra Mobility; Oklahoma; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Verra Mobility is seeking a customer service professional to assist rental car customers with tolls and violations, delivering best-in-class service in a dedicated training-driven environment.

You’ll resolve queries, process payments, and document interactions while growing knowledge of tolling services. The role requires strong communication, reliability, and EST business-hour availability.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of customer service experience in a fast-paced environment.
• Proficiency with Windows-based applications, including Office and Outlook.
• Minimum typing speed of 30 words per minute.
• Bi-lingual Spanish is a plus.
• Reliable with strong attendance and schedule adherence.

Responsibilities

• Provide information and services to rental car customers for tolls or violations.
• Offer one-stop resolution and education on products and services.
• Provide account information and status updates.
• Resolve product or service-related problems and process payments.
• Document customer interactions clearly and concisely.

Skills

Customer service

Inbound call center

Typing 30 wpm

Windows Office

Bilingual Spanish

Reliability

Flexibility

Education

High School Diploma or GED

Tools

Outlook

Office Suite

Job description

Verra Mobility is seeking a customer service professional to assist rental car customers with tolls and violations, delivering best-in-class service in a dedicated training-driven environment.

You’ll resolve queries, process payments, and document interactions while growing knowledge of tolling services. The role requires strong communication, reliability, and EST business-hour availability.