Customer Care Specialist II

Verramobility; Arizona; On-site; USD 36,000 - 48,000; Full time

Job summary

Verra Mobility is seeking a Customer Care Specialist II to provide exceptional service to rental car customers. You will address inquiries about tolls and violations with a positive, empathetic approach and utilize tools to resolve issues on the first contact.

Candidates should develop knowledge of Verra Mobility services, communicate effectively, and meet key performance goals in productivity, accuracy, and customer satisfaction. Other duties may be assigned as needed.

Qualifications

• Provide customer service to rental car customers with empathy and professionalism.
• Focus on first contact resolution and accurate information.

Responsibilities

• Provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations.
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution.
• Develop and maintain product, process and technical knowledge related to services.
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience.
• Meet the performance goals established for the position in productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance.
• Other duties as assigned.

Skills

Customer service

Job description

You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.

If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers, come join our exciting team!

Essential Responsibilities

• As a Customer Care Specialist II, you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach.
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution.
• Develop and maintain product, process and technical knowledge related to services.
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience.
• Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance.
• Other duties as assigned.

Verra Mobility Values

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.