Research & Dispute Specialist (Tolling & Customer Support)

Verra Mobility; Oklahoma; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Verra Mobility is seeking a Research Support Specialist to research tolling and violation disputes for rental agency customers and assist with expedited client requests. The role collaborates with Tolling Authorities, Issuing Authorities, and Collections Agencies to resolve renter disputes, requiring critical thinking and teamwork in a dynamic environment.

The successful candidate will review inquiries, process adjustments, document actions, and support service levels while contributing to a

Qualifications

• 2+ years of administrative, research, customer service or transaction processing experience.
• Excellent reading and comprehension skills.
• Interpersonal written communication to document activity in multiple systems.
• Intermediate skills with Microsoft products (Outlook, Excel, etc.).
• The ability to analyze data to resolve complex issues.
• Demonstrates high sense of urgency and initiative in customer service and problem resolution.
• The ability to multi-task and thrive under pressure in a team environment.
• Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics.

Responsibilities

• Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations.
• Review, respond and/or resolve multi-channel written inquiries from vehicle renters and other associated agencies and businesses.
• Prioritizing daily workload based on importance of assigned tasks.
• Track and communicate abnormal service inquiry trends to leadership.
• Create clear complete documentation and notes for all inquiries
• Assist with customer service calls when needed for service level objectives.
• Assist with other tasks necessary.

Skills

Administrative experience

Research

Customer service

Transaction processing

Reading & comprehension

Written communication

Data analysis

Multi-tasking

Professionalism

Tools

Microsoft Excel

Microsoft Outlook

Job description

Verra Mobility is seeking a Research Support Specialist to research tolling and violation disputes for rental agency customers and assist with expedited client requests. The role collaborates with Tolling Authorities, Issuing Authorities, and Collections Agencies to resolve renter disputes, requiring critical thinking and teamwork in a dynamic environment.

The successful candidate will review inquiries, process adjustments, document actions, and support service levels while contributing to a