Toll & Violations Support Specialist

Verramobility; Arizona; On-site; USD 36,000 - 48,000; Full time

Job summary

Verra Mobility is seeking a Customer Care Specialist II to provide exceptional service to rental car customers. You will address inquiries about tolls and violations with a positive, empathetic approach and utilize tools to resolve issues on the first contact.

Candidates should develop knowledge of Verra Mobility services, communicate effectively, and meet key performance goals in productivity, accuracy, and customer satisfaction. Other duties may be assigned as needed.

Qualifications

• Provide customer service to rental car customers with empathy and professionalism.
• Focus on first contact resolution and accurate information.

Responsibilities

• Provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations.
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution.
• Develop and maintain product, process and technical knowledge related to services.
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience.
• Meet the performance goals established for the position in productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance.
• Other duties as assigned.

Skills

Customer service

Job description

Verra Mobility is seeking a Customer Care Specialist II to provide exceptional service to rental car customers. You will address inquiries about tolls and violations with a positive, empathetic approach and utilize tools to resolve issues on the first contact.

Candidates should develop knowledge of Verra Mobility services, communicate effectively, and meet key performance goals in productivity, accuracy, and customer satisfaction. Other duties may be assigned as needed.