Senior Customer Experience & Support Specialist

Verramobility; Oklahoma; On-site; USD 21,000 - 26,000; Full time

Job summary

Verra Mobility is seeking a customer service professional to support rental car customers with tolls and violations. You will deliver accurate information, assist with account status, and guide customers through payments in a fast-paced environment.

Ideal candidates have 2+ years of customer service experience (1+ year in a call center), strong computer skills, and fluency in English; bilingual Spanish is a plus. This role offers a structured training program and opportunities for career growth.

Qualifications

• 2+ years of customer service experience with at least 1 year in an inbound call center.
• Strong interpersonal and communication skills.
• Typing speed of at least 30 words per minute.

Responsibilities

• Provide information and services to rental car customers for tolls or violations.
• Provide account information and/or status.
• Resolve product or service-related problems.
• Process payments.
• Maintain a positive, empathetic customer-focused approach.
• Navigate multiple computer applications to deliver accurate information.
• Develop and maintain product, process and technical knowledge.
• Demonstrate effective communication tailored to the audience.
• Document customer interactions clearly and concisely.

Skills

Customer service

Typing 30 wpm

Interpersonal skills

Bilingual Spanish

Education

High School Diploma or GED

Tools

Windows Office

Outlook

Job description

Verra Mobility is seeking a customer service professional to support rental car customers with tolls and violations. You will deliver accurate information, assist with account status, and guide customers through payments in a fast-paced environment.

Ideal candidates have 2+ years of customer service experience (1+ year in a call center), strong computer skills, and fluency in English; bilingual Spanish is a plus. This role offers a structured training program and opportunities for career growth.