Senior Customer Care & Billing Manager

City of East Point; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

City of East Point is seeking a dynamic leader to manage the Customer Service Unit within the Customer Care Division. You will oversee the establishment, disconnecting and transferring of consumer accounts for utility and tax services, while modeling exceptional service and solving complex problems.

You will plan and monitor budgets, audit transactions, safeguard city data, and supervise the Senior Customer Service Representative and staff, ensuring accurate billing and responsive public service.

Qualifications

• Bachelor’s degree in Business, Accounting, or related field; 5–7 years supervisory/management experience in customer service.
• Utility billing experience within government setting preferred.

Responsibilities

• Oversee establishment, disconnection and transfer of consumer utility accounts.
• Manage the Customer Service Unit within the Customer Care Division and model high service standards.
• Ensure accurate billing, answer inquiries and resolve complaints from the public.
• Plan and monitor annual budget; prepare monthly/quarterly/annual reports.
• Audit transactions to reduce errors and maintain confidentiality of city data.
• Supervise staff including Senior Customer Service Representative and Customer Service Representatives.

Skills

Supervisory experience

Customer service excellence

Education

Bachelor’s degree in Business, Accounting, or related field

Job description

City of East Point is seeking a dynamic leader to manage the Customer Service Unit within the Customer Care Division. You will oversee the establishment, disconnecting and transferring of consumer accounts for utility and tax services, while modeling exceptional service and solving complex problems.

You will plan and monitor budgets, audit transactions, safeguard city data, and supervise the Senior Customer Service Representative and staff, ensuring accurate billing and responsive public service.