Billing & Customer Experience Team Lead

Eversource Energy; Atlanta (GA); Hybrid; USD 74,000 - 85,000; Full time

Benefits offered by this job

Incentive

Total rewards

Job summary

Eversource Energy in Atlanta is seeking a Team Lead to coordinate a Customer Center team across call center, billing, and credit collections. The role combines hands‑on leadership with process improvement and coaching, with the first three months in the office as part of a hybrid arrangement.

You will review performance, mentor representatives, approve schedules and payroll, resolve complex customer issues, and collaborate with supervisors on strategic projects to enhance the customer experience.

Qualifications

• Seven (7) or more years of customer service experience.
• Associate’s degree desirable.
• Ability to lead and manage a team.

Responsibilities

• Lead and coordinate a team of Customer Center Representatives.
• Review performance and provide coaching to staff.
• Approve payroll, schedules, and absences.
• Support customer experience and resolve conflicts.
• Collaborate with supervisors and business partners on projects.
• Participate in special assignments and trainings.
• Be prepared to rotate among departments as needed.

Skills

Team leadership

Customer service

Communication skills

Conflict resolution

Problem solving

Multitasking

Language skills desirable

Education

High school diploma with specialization in business courses or equivalent

Associate’s degree desirable

Job description

Eversource Energy in Atlanta is seeking a Team Lead to coordinate a Customer Center team across call center, billing, and credit collections. The role combines hands‑on leadership with process improvement and coaching, with the first three months in the office as part of a hybrid arrangement.

You will review performance, mentor representatives, approve schedules and payroll, resolve complex customer issues, and collaborate with supervisors on strategic projects to enhance the customer experience.