Senior Customer Billing & Data Analyst

Securian Financial; Saint Paul (MN); Hybrid; USD 26,000 - 45,000; Full time

Benefits offered by this job

Hybrid work

PTO + holidays

401(k) matching

Health insurance

Job summary

Securian Financial is seeking a detail-oriented Customer Operations Sr Rep to join our team in a hybrid setting. You will reconcile client premium data, analyze trends, and support cross-functional partners with clear insights to drive decisions.

The role emphasizes accuracy, proactive issue resolution, and strong communication skills, with a focus on both data integrity and client relationships. Expect regular collaboration with internal teams and clients.

Qualifications

• Organization, time management, and ability to prioritize competing tasks.
• Strong attention to detail to ensure accuracy when researching problems and performing detailed calculations and QA.
• Communicate effectively by adapting to your audience, actively listen, and applying those skills both verbally and in written documentation.
• Advanced math skills to calculate premium, coverage amounts, etc.
• Proficient in Microsoft Excel.
• Ability to read and interpret data from large spreadsheets.
• Strong customer focus; internal and external customers.
• Ability to work effectively and be productive both individually and in a team environment.
• Reliable and flexible to work overtime when needed.

Responsibilities

• Maintain a high level of attention to detail to identify discrepancies and ensure data accuracy.
• Apply critical thinking to assess and resolve unfamiliar issues.
• Analyze large datasets and identify trends for client premium reconciliation.
• Synthesize complex issues into consumable written communications.
• Develop strong relationships with external clients and internal partners to ensure processes are flexible, cost effective, accurate and are in compliance.
• Demonstrate proactiveness by identifying and resolving issues independently.
• Use Outlook effectively for email management, folder organization, and task prioritization.
• Manage multiple tasks efficiently with strong time management skills.
• Be opportunistic in identifying and acting on high-value tasks or unexpected opportunities.
• Think beyond the task at hand with a big picture mindset, understanding downstream impacts and stakeholder needs.
• Communicate findings and resolutions clearly through both written and verbal communication.

Skills

Organization

Time management

Prioritization

Attention to detail

Communication

Advanced math

Data interpretation

Customer focus

Overtime flexibility

Tools

Microsoft Excel

Job description

Securian Financial is seeking a detail-oriented Customer Operations Sr Rep to join our team in a hybrid setting. You will reconcile client premium data, analyze trends, and support cross-functional partners with clear insights to drive decisions.

The role emphasizes accuracy, proactive issue resolution, and strong communication skills, with a focus on both data integrity and client relationships. Expect regular collaboration with internal teams and clients.