Senior Customer Assistance Representative Yuba City

Enterprise; Yuba City (CA); On-site; USD 22,041 - 30,307; Full time

Job summary

Enterprise Mobility seeks a Customer Assistance Representative Sr at the Yuba City branch to deliver high-quality service to customers and internal teams. Responsibilities include handling reservations, rate quotes, and general inquiries in person and by phone, while maintaining accuracy in process and billing.

The role requires strong customer service experience, ability to work Saturdays, and compliance with company policies. This is a full-time on-site position with a starting hourly wage.

Qualifications

• At least 2 years of customer service or administrative support experience.
• Authorized to work in the United States without sponsorship.
• Available to work Saturdays.
• Must be at least 18 years old.
• Must not have interviewed with any Enterprise Mobility brands in the last 12 months.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, and provide information and resolution for customers and vendors.
• Provide a high level of customer service by assisting customers in person and over the phone.
• Process returns, check-ins, and assist with billing and administrative tasks.
• Greet customers in a friendly and timely manner and provide directions or general assistance.
• May upsell optional protection products and services as appropriate.

Skills

Customer service

Administrative support

Phone handling

Reservations

Cash handling

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.

Opening available at the following branch location:

• 1255 Colusa Ave Yuba City CA 95991

This is a full time position with a starting rate of pay $19.00 per hour and is a 40 hour workweek.

Shifts Are As Follows

• Monday: 7am-4pm
• Tuesday: 7am-4pm
• Wednesday: off
• Thursday: 9am-6pm
• Friday: 9am-6pm
• Saturday: 8am-1pm

The hours for this position would be 7:30am until 6pm Monday through Friday and Saturday's from 9am until 12pm.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have at least 2 years prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be available to work Saturday's
• Must be at least 18 years old
• Must have not interviewed with any Enterprise Mobility brands in the last 12 months