Senior Customer Assistance Representative - Truck Rentals

Enterprise Holdings; Bend (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

Enterprise Holdings is seeking a Full Time Customer Assistance Representative in Bend, OR. The role emphasizes delivering exceptional in-person and phone support to customers and internal teams, while handling reservations, returns, and billing tasks.

The position requires a DOT-compliant candidate with a clean driving record, a 21+ age threshold, and a valid US work authorization. Daily tasks include greeting customers, explaining rental terms, and upselling optional services.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED equivalent required.
• At least 1 year prior customer service, retail or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 3 years.
• Authorized to work in the United States; sponsorship not required now or in the future.

Responsibilities

• Take incoming calls such as reservations, rate quotes, general questions, and provide information and resolution for customers and other branches.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Process returns, check-ins and exit kiosk transactions.
• Communicate rental terms and vehicle features; upsell optional protections and upgrades.

Skills

Customer service

Education

High school diploma or GED

Job description

Enterprise Holdings is seeking a Full Time Customer Assistance Representative in Bend, OR. The role emphasizes delivering exceptional in-person and phone support to customers and internal teams, while handling reservations, returns, and billing tasks.

The position requires a DOT-compliant candidate with a clean driving record, a 21+ age threshold, and a valid US work authorization. Daily tasks include greeting customers, explaining rental terms, and upselling optional services.