Senior Customer Advocate — Elevate Customer Experience

Boldr; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Boldr is seeking a Senior Customer Advocate to engage with clients, resolve inquiries, and ensure high satisfaction across products and services. You will collaborate with internal and external teams to address customer needs with timely, professional support.

Ideal candidates bring 2–3 years in customer service, a bachelor's degree, and strong communication skills. Familiarity with CRM systems and Google Workspace helps you excel in a fast-paced, global environment at Boldr.

Qualifications

• Bachelor's degree in any field.
• 2–3 years of customer service experience.
• Strong reading, verbal, and written communication.

Responsibilities

• Interact with customers to provide accurate information with empathy.
• Customer consultation calls, troubleshooting, escalations and investigation
• Track problems, prioritize, document, and resolve.
• Escalate issues to meet internal/external expectations.
• Identify opportunities for continuous process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Work with external teams to stay updated on product knowledge.

Skills

Analytical thinking

Customer service

Communication skills

CRM knowledge

Education

Bachelor's degree

Tools

CRM software

Google Workspace

MS Office

Job description

Boldr is seeking a Senior Customer Advocate to engage with clients, resolve inquiries, and ensure high satisfaction across products and services. You will collaborate with internal and external teams to address customer needs with timely, professional support.

Ideal candidates bring 2–3 years in customer service, a bachelor's degree, and strong communication skills. Familiarity with CRM systems and Google Workspace helps you excel in a fast-paced, global environment at Boldr.