Impactful Customer Solutions Lead

Bullhorn; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) + Match

Unlimited PTO

Global Mental Health Support

On-Demand Learning & Development

Volunteer days

Employee Referral Program

Mentor program

Job summary

Bullhorn is seeking a Customer Solution Advisor to bridge the On-Demand Customer Success team with customers facing critical challenges. You will diagnose and resolve high-impact issues, rebuild confidence, and drive meaningful outcomes by leading focused, short-term engagements.

You will own engagements, advocate for customers, collaborate across Support, Product, Sales, and Tech Services, and lead root cause analyses to ensure measurable improvements and sustained success.

Qualifications

• 2–3 years of professional experience in a customer-facing technical role such as customer success, technical support, or consulting.
• Proactive, hands-on problem-solving with a track record of rapid results.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Experience influencing cross-functional teams without direct authority.

Responsibilities

• Own and lead high-impact, time-bound customer engagements to stabilize accounts and resolve critical issues.
• Serve as the direct liaison for customers, building rapport and trust.
• Collaborate with internal teams including Support, Product, Sales, and Tech Services.
• Lead root cause analysis sessions and drive first‑tier escalations to resolution.
• Provide regular updates on progress, collect details, and track deliverables.

Skills

Customer-facing experience

Problem-solving

Cross-functional collaboration

Independent in fast-paced environments

Tools

Bullhorn Middle Office

Bullhorn Time & Expense

Bullhorn Automation

Bullhorn Analytics

Bullhorn Amplify

Job description

Bullhorn is seeking a Customer Solution Advisor to bridge the On-Demand Customer Success team with customers facing critical challenges. You will diagnose and resolve high-impact issues, rebuild confidence, and drive meaningful outcomes by leading focused, short-term engagements.

You will own engagements, advocate for customers, collaborate across Support, Product, Sales, and Tech Services, and lead root cause analyses to ensure measurable improvements and sustained success.