Remote Customer Experience Coach | Elevate CSR Performance

RYNO Strategic Solutions, LLC; Phoenix (AZ); Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Remote-first culture

Performance based bonuses

Medical, Dental, Vision, and Life Insurance

401(k) matching

6 weeks of paid parental leave

$2,000 annual tuition reimbursement

Wellness stipend

Monthly data stipend

Paid vacation and sick time off

10 paid holidays

Job summary

An innovative digital marketing firm is seeking a passionate Customer Experience Coach to elevate the skills of Customer Service Representatives in the Home Service Industry. This role involves one-on-one coaching to improve communication, objection handling, and sales techniques, ensuring outstanding customer experiences. The ideal candidate will possess strong interpersonal skills and a commitment to helping others succeed. Join a dynamic team that values integrity, excellence, and innovation, and contribute to the mission of connecting people with local businesses that enhance their lives. If you're ready to make a difference and foster growth, this opportunity is for you!

Qualifications

• 3+ years in a coaching role; public speaking experience preferred.
• Knowledge of adult learning methodologies and customer service.

Responsibilities

• Work one-on-one with CSRs to enhance communication and sales skills.
• Monitor performance metrics and provide feedback for improvement.

Skills

Coaching

Communication Skills

Public Speaking

Customer Service

Sales Skills

Data Analysis

Time Management

Problem Solving

Conflict Resolution

Education

Training and certification in coaching methodologies

Basic Home Service Industry experience

Tools

CRM systems

Call center technologies

Job description

An innovative digital marketing firm is seeking a passionate Customer Experience Coach to elevate the skills of Customer Service Representatives in the Home Service Industry. This role involves one-on-one coaching to improve communication, objection handling, and sales techniques, ensuring outstanding customer experiences. The ideal candidate will possess strong interpersonal skills and a commitment to helping others succeed. Join a dynamic team that values integrity, excellence, and innovation, and contribute to the mission of connecting people with local businesses that enhance their lives. If you're ready to make a difference and foster growth, this opportunity is for you!