Customer Advocacy Lead — CX Stories, Reviews & Council

Zoom; Austin (TX); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom Contact Center is seeking a Customer Advocacy Program Manager to lead the end‑to‑end lifecycle of customer stories, references, and council engagements. You will partner with Product Marketing, GTM, and Customer Success to turn customer voices into strategic market proof and AI visibility.

You will manage a pipeline of customer stories, oversee reference placements for analyst evaluations, and drive an always‑on reviews program across major platforms.

Qualifications

• 8+ years of B2B high‑tech marketing experience in roles such as integrated marketing, campaigns, field marketing, or content.
• 3‑5 years of direct experience in Customer Advocacy, Customer Marketing, or Content.

Responsibilities

• Own and execute a pipeline of Zoom Contact Center customer stories in video and written formats for Zoom.com, media, and press opportunities.
• Identify and place customer speakers for CX‑related owned and third‑party events and webinars.
• Partner with Analyst Relations, Product Marketing, and GTM to identify and secure strong customer references for key analyst evaluations.
• Lead the always‑on Zoom Contact Center reviews program across Gartner Peer Insights, TrustRadius, and G2.
• Collaborate with Integrated Marketing, Product Marketing, and Content teams to leverage customer reviews and market reports for demand generation.
• Lead the CX Council end to end, managing member communications, meeting scheduling, and content preparation.

Skills

B2B marketing experience

Customer Advocacy

Analyst relations

Communication skills

Project management

Cross-functional collaboration

Job description

Zoom Contact Center is seeking a Customer Advocacy Program Manager to lead the end‑to‑end lifecycle of customer stories, references, and council engagements. You will partner with Product Marketing, GTM, and Customer Success to turn customer voices into strategic market proof and AI visibility.

You will manage a pipeline of customer stories, oversee reference placements for analyst evaluations, and drive an always‑on reviews program across major platforms.