Senior Custody Account Specialist

Fifth Third Bank; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Fifth Third Bank seeks an Institutional Account Administrator II to support Relationship Managers for custody accounts, ensuring high service levels and regulatory compliance. You will verify daily processing, balance complex client activity, and mentor junior staff while coordinating with operations and back-office teams.

You will handle global cash flows, FX, income repatriation, and risk management, while leveraging industry tools for accuracy and accuracy in client reporting.

Qualifications

• Bachelor's degree in business, finance, accounting or related field or equivalent work experience.

Responsibilities

• Fully understand client expectations and operating requirements to ensure service level standards are exceeded.
• May be temporarily assigned to a #lead# role during times of limited supervisory coverage.
• Will verify and approve daily processing activities within assigned custody team.
• Lead or assist with special projects.
• Makes suggestions for process improvement and escalates issues of departmental service concern to the attention of management in a timely manner.
• Provide support to team members in resolving issues and answering questions.
• Serve as control point person in performing compliance requirements.
• Train/Mentor new team members in all aspects of Custody Administrator functions.
• Works independently as primary point of contact and support on assigned custody account relationships (more complex and/or higher risk) which include monitoring, reviewing and balancing account activities involving Global and Domestic cash flows,foreign exchanges, income repatriation, physical security handling, overdraft and failed trade resolution and account maintenance to internal system records.
• Research and resolve issues presented by clients, their partners, relationship management and all other internal and external clients and communicate in a timely manner. Escalate issues/problems appropriately, according to established escalation paths.*Review and obtain client signature on Tax Documentation in order to maintain favorable tax status in Global Markets.
• Partner with Securities Lending Agent and/or Investment Advisor on global activity, such as shares segregated due to proxy voting, registered/unregistered shares for JPY dividends, and debit/credit interest from sub-custodians.
• Research causes for overdrafts and prepare claims to Investment Manager and/or Securities Lending agent as needed

Skills

Relationship management

Custody operations

Microsoft Office

Excellent customer service

Compliance

Risk management

Written & verbal communication

Multi-tasking

Independent judgment

Securities systems knowledge

Education

Bachelor's degree in business/finance/accounting or related field

Tools

Fifth Third Direct

BNY Mellon Workbench

Mobius

ACE

Bloomberg

Depository Trust Company

Xcitek Solutions Plus

Fee Advantage

Roscoe

Job description

Fifth Third Bank seeks an Institutional Account Administrator II to support Relationship Managers for custody accounts, ensuring high service levels and regulatory compliance. You will verify daily processing, balance complex client activity, and mentor junior staff while coordinating with operations and back-office teams.

You will handle global cash flows, FX, income repatriation, and risk management, while leveraging industry tools for accuracy and accuracy in client reporting.