Institutional Client Success Manager

Fifth Third Bank; Detroit (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

Fifth Third Bank is seeking a dedicated Institutional Client Service professional in Detroit to maintain strong client relationships, ensure high-quality service delivery, and support regulatory compliance across retirement plans and related accounts.

You will act as the primary daily contact for assigned clients, coordinate with Relationship Managers, and identify opportunities to align Fifth Third Institutional Services with client needs, driving satisfaction and retention.

Qualifications

• Bachelor's degree or equivalent work experience.
• Three years' work experience in the financial services industry, preferable in Institutional Services.
• A major in Finance, Accounting, Economics, or Business Administration preferred.

Responsibilities

• Be the day-to-day contact for assigned institutional clients and drive client loyalty.
• Maintain regular communication with FTIS Relationship Managers regarding servicing aspects.
• Promote Fifth Third's services to clients to grow revenue and improve operating margins.
• Coordinate with outside vendors and internal partners to resolve issues and keep clients informed.
• Ensure compliance, testing and filings for retirement plans are completed timely.

Skills

Client service

CRM

Regulatory awareness

Communication

Education

Bachelor's degree or equivalent

Tools

CRM system

Job description

Fifth Third Bank is seeking a dedicated Institutional Client Service professional in Detroit to maintain strong client relationships, ensure high-quality service delivery, and support regulatory compliance across retirement plans and related accounts.

You will act as the primary daily contact for assigned clients, coordinate with Relationship Managers, and identify opportunities to align Fifth Third Institutional Services with client needs, driving satisfaction and retention.