Senior Custodial Account Manager — Lead Cleanliness & Ops

UG2; Cambridge (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

UG2, founded in 2012 and headquartered in Boston, MA, seeks a Custodial Account Manager to oversee facility cleanliness, hygiene, and custodial programs. You will lead a team, manage contractors, and implement QA/QC processes to meet client standards.

The role requires a Bachelor's degree in Facility Management or related field and 5–10 years of custodial management experience. Strong leadership, communication, and problem-solving skills are essential to deliver safe, orderly environments.

Qualifications

• Bachelor's degree in Facility Management, Business Administration or related field.
• 5–10 years of custodial management and/or training experience or equivalent.
• Strong knowledge of floor care and custodial practices.
• Excellent communication and leadership to manage a large team.
• Detail-oriented with problem-solving and timely resolution.

Responsibilities

• Oversee operation and maintenance of custodial equipment and supplies.
• Maintain adequate inventory of supplies for facility operations.
• Direct and monitor custodial contractors to uphold standards.
• Maintain documentation related to custodial operations.
• Supervise and develop custodial staff including hiring and training.
• Develop and implement QA/QC processes in line with best practices.
• Oversee infrastructure assessments to ensure cleanliness and hygiene.
• Demonstrate leadership and uphold safety and quality standards.
• Deliver UG2's commitment to customer service.
• Develop custodial programs aligned with client demands.

Skills

Leadership

Communication skills

Attention to detail

Problem solving

Adaptability

Education

Bachelor's degree in Facility Management, Business Administration or related field

Job description

UG2, founded in 2012 and headquartered in Boston, MA, seeks a Custodial Account Manager to oversee facility cleanliness, hygiene, and custodial programs. You will lead a team, manage contractors, and implement QA/QC processes to meet client standards.

The role requires a Bachelor's degree in Facility Management or related field and 5–10 years of custodial management experience. Strong leadership, communication, and problem-solving skills are essential to deliver safe, orderly environments.