Assistant Custodial Account Manager

UG2 LLC; Boston (MA); On-site; USD 62,000 - 68,000; Full time

Job summary

UG2 LLC in Boston, MA is seeking an Assistant Custodial Account Manager to support custodial services, uphold cleanliness, and sustain professional facility appearance.

The role involves overseeing operations, managing staff, coordinating with clients, and implementing QA/QC processes to meet standards; requires 3–5 years in custodial operations and a Bachelor's degree preferred. This full-time role offers $62,000–$68,000 annually, with a second shift.

Qualifications

• Bachelor's degree or equivalent professional education in Facility Management, Business Administration, or related field preferred.
• Minimum of 3-5 years of related experience in custodial operations or management; or an equivalent combination of education and experience.
• Basic knowledge of floor care practices and equipment maintenance.
• Strong attention to detail and problem-solving skills.
• Ability to communicate effectively with management, staff, clients, and customers at all levels.
• Ability to respond promptly to customer needs and meet commitments.
• Ability to adapt to changes in the work environment, manage competing demands, and handle frequent changes or unexpected events.

Responsibilities

• Assist in overseeing the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals, ensuring smooth daily operations.
• Help manage and maintain an adequate inventory of supplies required for the facility's operations.
• Support the direct supervision and monitoring of custodial contractors, ensuring they meet organizational standards and objectives.
• Maintain documentation related to custodial operations, ensuring records are accurate and up-to-date.
• Assist with supervising and managing custodial staff, including participating in the hiring, training, and development process.
• Support the implementation of QA/QC processes to uphold custodial best practices and regulatory standards.
• Assist in conducting infrastructure assessments to maintain optimal cleanliness and hygiene.
• Exhibit leadership behaviors by upholding safety, quality, and service standards.
• Assist in delivering UG2's commitment to customer service excellence.
• Help develop and implement custodial programs that align with client and customer expectations.

Education

Bachelor's degree or equivalent professional education in Facility Management, Business Administration, or related field preferred.

Job description

The Assistant Custodial Account Manager supports the overall administration of custodial services, ensuring high standards of cleanliness, hygiene, and facility appearance in a cost-effective manner. The Assistant Account Manager must maintain professionalism, assist in meeting clients' needs, and work toward achieving 100% cleanliness and orderliness across the facility. The role involves assisting in the implementation of preventive maintenance programs, monitoring custodial operations, and consistently evaluating and improving cleaning, maintenance, and operation methods.

Job Responsibilities:

• Assist in overseeing the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals, ensuring smooth daily operations.
• Help manage and maintain an adequate inventory of supplies required for the facility's operations.
• Support the direct supervision and monitoring of custodial contractors, ensuring they meet organizational standards and objectives.
• Maintain documentation related to custodial operations, ensuring records are accurate and up-to-date.
• Assist with supervising and managing custodial staff, including participating in the hiring, training, and development process.
• Support the implementation of QA/QC processes to uphold custodial best practices and regulatory standards.
• Assist in conducting infrastructure assessments to maintain optimal cleanliness and hygiene.
• Exhibit leadership behaviors by upholding safety, quality, and service standards.
• Assist in delivering UG2's commitment to customer service excellence.
• Help develop and implement custodial programs that align with client and customer expectations.

Key Interactions:

• Engage with leaders and stakeholders.
• Engage with customers, visitors and clients.
• Collaborate with other employees.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

• Bachelor's degree or equivalent professional education in Facility Management, Business Administration, or related field preferred.
• Minimum of 3-5 years of related experience in custodial operations or management; or an equivalent combination of education and experience.
• Basic knowledge of floor care practices and equipment maintenance.
• Strong attention to detail and problem-solving skills.
• Ability to communicate effectively with management, staff, clients, and customers at all levels.
• Ability to respond promptly to customer needs and meet commitments.
• Ability to adapt to changes in the work environment, manage competing demands, and handle frequent changes or unexpected events.

Working Conditions and/or Physical Requirements

• Ability to lift up to 50 pounds.
• Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, walking, bending and repetitive movement.

About UG2:

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement.
Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.

Shift

2nd

Flexible

FT/PT

Full-time

Compensation

$62,000 to $68,000 annual base salary