Custodial Operations Lead - 2nd Shift

UG2 LLC; Boston (MA); On-site; USD 62,000 - 68,000; Full time

Job summary

UG2 LLC in Boston, MA is seeking an Assistant Custodial Account Manager to support custodial services, uphold cleanliness, and sustain professional facility appearance.

The role involves overseeing operations, managing staff, coordinating with clients, and implementing QA/QC processes to meet standards; requires 3–5 years in custodial operations and a Bachelor's degree preferred. This full-time role offers $62,000–$68,000 annually, with a second shift.

Qualifications

• Bachelor's degree or equivalent professional education in Facility Management, Business Administration, or related field preferred.
• Minimum of 3-5 years of related experience in custodial operations or management; or an equivalent combination of education and experience.
• Basic knowledge of floor care practices and equipment maintenance.
• Strong attention to detail and problem-solving skills.
• Ability to communicate effectively with management, staff, clients, and customers at all levels.
• Ability to respond promptly to customer needs and meet commitments.
• Ability to adapt to changes in the work environment, manage competing demands, and handle frequent changes or unexpected events.

Responsibilities

• Assist in overseeing the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals, ensuring smooth daily operations.
• Help manage and maintain an adequate inventory of supplies required for the facility's operations.
• Support the direct supervision and monitoring of custodial contractors, ensuring they meet organizational standards and objectives.
• Maintain documentation related to custodial operations, ensuring records are accurate and up-to-date.
• Assist with supervising and managing custodial staff, including participating in the hiring, training, and development process.
• Support the implementation of QA/QC processes to uphold custodial best practices and regulatory standards.
• Assist in conducting infrastructure assessments to maintain optimal cleanliness and hygiene.
• Exhibit leadership behaviors by upholding safety, quality, and service standards.
• Assist in delivering UG2's commitment to customer service excellence.
• Help develop and implement custodial programs that align with client and customer expectations.

Education

Bachelor's degree or equivalent professional education in Facility Management, Business Administration, or related field preferred.

Job description

UG2 LLC in Boston, MA is seeking an Assistant Custodial Account Manager to support custodial services, uphold cleanliness, and sustain professional facility appearance.

The role involves overseeing operations, managing staff, coordinating with clients, and implementing QA/QC processes to meet standards; requires 3–5 years in custodial operations and a Bachelor's degree preferred. This full-time role offers $62,000–$68,000 annually, with a second shift.