Account Manager - Custodial Services

UG2; Cambridge (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

UG2, founded in 2012 and headquartered in Boston, MA, seeks a Custodial Account Manager to oversee facility cleanliness, hygiene, and custodial programs. You will lead a team, manage contractors, and implement QA/QC processes to meet client standards.

The role requires a Bachelor's degree in Facility Management or related field and 5–10 years of custodial management experience. Strong leadership, communication, and problem-solving skills are essential to deliver safe, orderly environments.

Qualifications

• Bachelor's degree in Facility Management, Business Administration or related field.
• 5–10 years of custodial management and/or training experience or equivalent.
• Strong knowledge of floor care and custodial practices.
• Excellent communication and leadership to manage a large team.
• Detail-oriented with problem-solving and timely resolution.

Responsibilities

• Oversee operation and maintenance of custodial equipment and supplies.
• Maintain adequate inventory of supplies for facility operations.
• Direct and monitor custodial contractors to uphold standards.
• Maintain documentation related to custodial operations.
• Supervise and develop custodial staff including hiring and training.
• Develop and implement QA/QC processes in line with best practices.
• Oversee infrastructure assessments to ensure cleanliness and hygiene.
• Demonstrate leadership and uphold safety and quality standards.
• Deliver UG2's commitment to customer service.
• Develop custodial programs aligned with client demands.

Skills

Leadership

Communication skills

Attention to detail

Problem solving

Adaptability

Education

Bachelor's degree in Facility Management, Business Administration or related field

Job description

The Custodial Account Manager is responsible for the overall administration of the custodial services, aligning with the objectives of maintaining high standards of cleanliness, hygiene, and facility appearance in a cost-effective manner. The Account Manager must ensure the highest level of professionalism, meet the clients' needs, and commit to the goal of 100% cleanliness and orderliness across the facility. The Manager will develop and oversee the implementation of a preventive maintenance function, manage custodial inspection and monitoring programs, define and enact best custodial practices, and consistently evaluate and improve current cleaning, maintenance, and operation methods.

Job Responsibilities:

• Oversee the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals; ensure smooth execution of all custodial operations.
• Ensure the availability of an adequate inventory of supplies required for the operation of the facility.
• Direct and monitor activities of custodial contractors working within the facility, ensuring that they work in line with the organization's standards and objectives.
• Maintain comprehensive and up-to-date documentation related to custodial operations for the facility.
• Supervise and manage a team of custodial staff, including hiring, training, and development.
• Develop and implement QA/QC processes in line with best custodial practices and regulations.
• Oversee infrastructure assessments to ensure optimal cleanliness and hygiene.
• Display exemplary leadership behaviors and uphold the highest safety, quality, and service standards.
• Deliver and model UG2's commitment to excellent customer service.
• Develop and implement custodial programs that align with client and customer demands and specifications.

Key Interactions:

• Engage with leaders and stakeholders.
• Engage with customers, visitors and clients.
• Collaborate with other employees.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

• Bachelor's degree or an equivalent level of professional education in Facility Management, Business Administration or related field.
• Minimum of 5-10 years of related experience in custodial management and/or training; or equivalent combination of education and experience.
• Strong knowledge of floor care.
• Proven leadership skills with the ability to engage and motivate a large team.
• Demonstrates high attention to detail and the ability to identify and resolve problems in a timely manner.
• Excellent communication skills to interact with all levels of management, staff, clients, and customers.
• Responds promptly to customer needs; meets commitments.
• Adapts well to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Working Conditions and/or Physical Requirements

• Ability to lift up to 50 pounds.
• Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, walking, bending and repetitive movement.

About UG2:

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement.
Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.