Senior CUCM/Call Manager Engineer - TS/SCI Cleared

Jobtailor

Satellite Beach (FL)

On-site

USD 110,000 - 160,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor in Satellite Beach, FL, is seeking a senior CUCM engineer to administer and optimize Cisco Unified Communications environments in a secure SCIF. You will design, deploy, and troubleshoot IP telephony, voice, video, and collaboration solutions across multiple sites.

The role requires 5+ years of hands-on CUCM experience, a TS/SCI clearance, and strong knowledge of SIP, call routing, and CDRs. On-site work in a government setting is expected; CCNP Collaboration or CCIE Collaboration are

Qualifications

Active TS/SCI security clearance required.
5+ years hands-on experience administering CUCM environments.
Experience troubleshooting Cisco VoIP in enterprise settings.
Strong knowledge of SIP, call routing, dial plans, gateways, and voice troubleshooting.
Experience creating and troubleshooting call flows and CDRs.
Experience designing and supporting multi-site Cisco voice solutions.
Working knowledge of Cisco routing and switching technologies.
Ability to diagnose and resolve complex technical issues independently.
Strong verbal and written communication skills.
Ability to work onsite full-time in a secure SCIF environment.
CCNP Collaboration or CCIE Collaboration is a plus.
CCNP Enterprise or equivalent routing and switching experience is a plus.
Experience with Cisco Unity Connection is a plus.
Experience supporting secure government, defense, or classified environments is a plus.
Experience with remote monitoring and management of enterprise Cisco UC environments is a plus.

Responsibilities

Administer, maintain, and support CUCM environments.
Design, deploy, configure, and troubleshoot Cisco IP Telephony, voice, video, mobility, and collaboration solutions.
Analyze, troubleshoot, and resolve call routing issues, call flow failures, and call quality concerns.
Create, analyze, and troubleshoot call flows and Call Detail Records (CDRs).
Perform software upgrades, patching, migrations, and lifecycle management activities within Cisco UC environments.
Support Cisco Unity Connection voicemail systems and Cisco IP phone deployments.
Participate in the design and implementation of multi-site Cisco collaboration solutions.
Provide Tier III technical support and serve as an escalation point for complex voice and network issues.
Collaborate with network engineers, security teams, vendors, and customer stakeholders to ensure system availability and performance.
Monitor and optimize voice infrastructure performance across enterprise environments.
Document configurations, procedures, and technical solutions in accordance with customer requirements.