Senior CSSP Customer Engagement Manager

Sentar Inc.; San Antonio (TX); Vor Ort; USD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Generous 401(k) match

Voluntary Medical, Dental, Vision

Tuition reimbursement

Professional development reimbursement

Paid time off

Zusammenfassung

Sentar Inc. seeks a CSSP Customer Engagement Professional Manager to lead the Customer Engagement Team, guide the service alignment process, and ensure timely, accurate guidance to cybersecurity service inquiries.

You will stay informed on evolving DoD requirements, manage official agreements and quotes, support subscribers from onboarding to renewal, and report status to leadership. The role requires a Secret clearance, a Bachelor’s degree, and a minimum of six years of leadership experience.

Qualifikationen

• Clearance Level: Secret
• Experience: Min 6 years

Aufgaben

• Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects.
• Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process.
• Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
• Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
• Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
• Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
• Manage data for existing customers and facilitate their annual service renewal process.

Ausbildung

Bachelor's Degree

Jobbeschreibung

Sentar Inc. seeks a CSSP Customer Engagement Professional Manager to lead the Customer Engagement Team, guide the service alignment process, and ensure timely, accurate guidance to cybersecurity service inquiries.

You will stay informed on evolving DoD requirements, manage official agreements and quotes, support subscribers from onboarding to renewal, and report status to leadership. The role requires a Secret clearance, a Bachelor’s degree, and a minimum of six years of leadership experience.