CSSP Customer Engagement Leader

Sentar Inc.; Adelphi (MD); Vor Ort; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Voluntary Medical, Dental, Vision

Health Savings or Flexible Spending

Group Term Life, Disability Insurance

Generous 401(k) match

Paid Time Off & Holidays

Tuition reimbursement

Professional development reimbursement

Recognition and awards programs

Zusammenfassung

Sentar is seeking a CSSP Customer Engagement Professional Manager in Adelphi, MD or San Antonio, TX. The role emphasizes leadership in a CSSP context, driving customer engagement, service alignment, and timely DoD-compliant guidance across subscriber services.

The position requires a Secret clearance, a Bachelor's degree, and at least 6 years of relevant experience, with responsibilities spanning from strategy and documentation to customer inquiries and annual renewals.

Qualifikationen

• Clearance level: Secret required.
• Bachelor's degree in related field preferred.
• Minimum 6 years of experience in CSSP/customer engagement.

Aufgaben

• Lead and manage the CSSP Customer Engagement Team and drive service alignment.
• Respond to inquiries and generate service quotes and agreements.
• Maintain annual documentation and ensure DoD requirements compliance.
• Oversee service renewals and reporting to leadership.

Kenntnisse

Team leadership

Customer service

Communication

Ausbildung

Bachelor's Degree

Jobbeschreibung

Sentar is seeking a CSSP Customer Engagement Professional Manager in Adelphi, MD or San Antonio, TX. The role emphasizes leadership in a CSSP context, driving customer engagement, service alignment, and timely DoD-compliant guidance across subscriber services.

The position requires a Secret clearance, a Bachelor's degree, and at least 6 years of relevant experience, with responsibilities spanning from strategy and documentation to customer inquiries and annual renewals.