CSSP Customer Engagement Professional Manager

Sentar Inc.; Adelphi (MD); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Voluntary Medical, Dental, Vision

Health Savings or Flexible Spending

Group Term Life, Disability Insurance

Generous 401(k) match

Paid Time Off & Holidays

Tuition reimbursement

Professional development reimbursement

Recognition and awards programs

Job summary

Sentar is seeking a CSSP Customer Engagement Professional Manager in Adelphi, MD or San Antonio, TX. The role emphasizes leadership in a CSSP context, driving customer engagement, service alignment, and timely DoD-compliant guidance across subscriber services.

The position requires a Secret clearance, a Bachelor's degree, and at least 6 years of relevant experience, with responsibilities spanning from strategy and documentation to customer inquiries and annual renewals.

Qualifications

• Clearance level: Secret required.
• Bachelor's degree in related field preferred.
• Minimum 6 years of experience in CSSP/customer engagement.

Responsibilities

• Lead and manage the CSSP Customer Engagement Team and drive service alignment.
• Respond to inquiries and generate service quotes and agreements.
• Maintain annual documentation and ensure DoD requirements compliance.
• Oversee service renewals and reporting to leadership.

Skills

Team leadership

Customer service

Communication

Education

Bachelor's Degree

Job description

Sentar is proud to be an employee-owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the team where you can build, innovate, and secure your career.

Sentar is seeking a CSSP Customer Engagement Professional Manager in Adelphi, MD or San Antonio, TX!

Role Description

A CSSP Customer Engagement Professional Manager should possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service. This role requires a comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, alongside a keen attention to detail and exceptional communication skills. Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects. Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes. Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs. Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process. Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment. Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery. Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established. Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery. Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding. Manage data for existing customers and facilitate their annual service renewal process.

Qualifications

Clearance Level: Secret

Education: Bachelors Degree required (related field preferred)

Experience: Min 6 years

Benefits at Sentar

Our unique ownership model attracts top talent, giving employees the freedom to take initiative and drive meaningful improvements. In addition to cultivating a thriving and inclusive work environment, Sentar offers an extensive benefits package designed to support the well-being of employees and their families. Employee ownership is the foundation of our culture, promoting participation, teamwork, and accountability while ensuring long-term financial security and a commitment to excellence.

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
• Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Other leave programs; holiday schedule along with bereavement, maternity, jury and military duty
• Mental health awareness programs
• Tuition reimbursement
• Professional development reimbursement
• Recognition and Awards programs

Sentar is an affirmative action and equal opportunity employer M/F/Vets/Persons with Disabilities

Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at [e-mail]. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

Build, Innovate, Secure Your Career at Sentar.