Shift Operations Manager

Ffe-Transportation-Services,-Inc.; Rocky Mount (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Frozen Food Express is seeking a Shift Operations Manager for the Lemont location. You will oversee dock operations, supervise dockworkers and yard staff, and train new personnel to ensure on-time, safe freight handling and cost efficiency.

The role requires strong leadership, customer service, and communication skills, with experience in transportation/dock operations and a track record of managing teams in a high-volume setting.

Qualifications

• HS Diploma or Equivalent.
• 3+ year of LTL Transportation/Dock Experience.
• 5+ years of Management/Supervisor Experience.
• AS400 experience is preferred, but not required.
• Strong Customer Service Skills.
• Excellent verbal and written communication and listening skills.

Responsibilities

• Oversee dock operations for the assigned shift to meet productivity and ensure safe, efficient handling of freight.
• Supervise dockworkers and yard staff, enforce policy, and conduct performance reviews.
• Train new Dockworkers and Yard Hostlers.
• Plan staffing for shifts based on workload and arrival times.
• Inspect and manage all material handling equipment.

Skills

Leadership and supervision

Customer service skills

Verbal and written communication

Problem solving

Time management under pressure

Operate warehouse equipment

Education

HS Diploma or Equivalent

Tools

AS400 experience

Job description

Frozen Food Express is looking for a Shift Operations Manager for our Lemont, IL location.

Responsibilities:

• Responsible for the proper execution of the dock operations for the assigned shift, ensuring that productivity levels are met and that our customer’s freight is handled timely, efficiently, and claims free in the most economical fashion.
• Directly supervise assigned dockworkers and yard employees to include adherence to company policy, performance counseling and reviews up to and including administering disciplinary action and recommendations for promotion, transfer or termination.
• Train new Dockworkers and Yard Hostlers.
• Use discretion to plan staffing for shift and assign work based upon work load/projected arrival times and make adjustments to loads as needed or required.
• Inspect and manage all material handling equipment.
• Direct clerical staff on document preparation.
• Conduct daily, pre-shiftsafety communication meetings.
• Conduct daily yard inventory to include trailer, seal, and temperature checks.
• Unloading, storing, staging, checking, tagging, handling, and loading of freight between the warehouse and inbound and outbound trailers.
• Monitor temperature environment of the warehouse, the cleanliness of dock and warehouse, proper functionality of doors, dock plates and material handling equipment.
• Other duties as assigned by Supervisor.

Requirements:

• HS Diploma or Equivalent
• 3+ year of LTL Transportation/Dock Experience
• 5+ years of Management/Supervisor Experience (required)
• AS400 experience is preferred, but not required
• Strong Customer Service Skills
• Possess excellent verbal and written communication and listening skills
• Ability to solve problems where work is defined with established instructions and processes
• Ability to work under close detailed instruction
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting.
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Ability to operate warehouse equipment

The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks. Employment will require a criminal background investigation and a drug/alcohol screening.

Frozen Food Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law.

We offer a competitive benefits and compensation package to meet individual and family needs. Benefits include:

• Multiple medical plans, including:
• Prescription coverage
• Online Virtual Medical Visits
• 24 Hour Nurse Support
• Wellness Initiatives to encourage healthy living
• Preventative Care Services
• Dental and Vision plans
• Flexible Spending Account
• $25k Basic Life insurance provided at no cost to employee
• Disability and additional Life insurance plans available
• 401(k) Retirement Plan
• Vacation and Sick time

Employee premium contributions are based on benefit plan election and level of coverage.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.