Senior CSM - Growth & Retention for Gov & Insurance

ACI Worldwide; Oregon; Hybrid; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

ACI Worldwide is seeking a Senior Customer Success Manager for Speedpay in the Government & Insurance segments. You will own a strategic book of business, manage executive relationships, drive revenue growth, and lead renewals with complex negotiations. Remote or hybrid work with travel around 25%.

Reports to the Director of Customer Success. Ideal candidates have 7+ years of payments experience, strong CRM skills (Salesforce, Gainsight), and a proven ability to turn clients into advocates.

Qualifikationen

• 7+ years of related experience, including payments.
• BS/BA or 8 years of equivalent experience.
• Expert-level payments knowledge & a track record of turning clients into references & advocates.
• Comfort with C-suite & board-level conversations, both with clients & inside ACI.
• Experience negotiating complex, high-value contracts & renewals.
• Discipline with CRM & customer success tools like Salesforce & Gainsight.

Aufgaben

• Own retention, revenue growth & forecast predictability for a group of high-value government & insurance clients.
• Build executive sponsorships and shape client strategic agendas across multiple levels.
• Lead growth through value-based business reviews and collaborate with Sales on expansions.
• Manage complex renewals with clear close plans and protect pricing.
• Coordinate with Product, Ops, Support, Legal & Finance to deliver on commitments.
• Contribute to CSM forum and feed segment strategy and roadmap.

Kenntnisse

Payments knowledge

Executive relationships

Renewals

CRM tools

Forecasting

Strategic accounts

Ausbildung

BS/BA or 8 years of equivalent experience

Tools

Salesforce

Gainsight

Jobbeschreibung

ACI Worldwide is seeking a Senior Customer Success Manager for Speedpay in the Government & Insurance segments. You will own a strategic book of business, manage executive relationships, drive revenue growth, and lead renewals with complex negotiations. Remote or hybrid work with travel around 25%.

Reports to the Director of Customer Success. Ideal candidates have 7+ years of payments experience, strong CRM skills (Salesforce, Gainsight), and a proven ability to turn clients into advocates.