Senior CSM - GovWin IQ / Costpoint (Remote)

Deltek, Inc.; United States; On-site; USD 72,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid vacation

Disability coverage

Life insurance

Tuition reimbursement

Job summary

Deltek, Inc. is seeking a Principal Customer Success Manager to own the lifecycle of 50-100 SaaS customers, focusing on Costpoint and GovWin IQ within government contracting markets.

This remote US role blends strategic guidance with hands-on relationship management. You will conduct value-based reviews, drive renewals and expansions, monitor health metrics, and partner with Renewal and Growth specialists to optimize outcomes, while traveling up to 10% as needed.

Qualifications

• Experience with CRM platforms such as Salesforce or Gainsight.
• Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software.
• Background in government contracting, aerospace, or defense industries.
• Demonstrated ability to influence renewal outcomes and identify expansion opportunities.
• Experience with customer health scoring and data-driven account management.

Responsibilities

• Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal.
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies.
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health.
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process.
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth.
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries.
• Proactively identify risks to retention and implement strategies to mitigate churn.
• Attend in-person events and customer meetings to deepen relationships and drive engagement.
• Track and report on key customer health metrics using CRM tools to inform engagement priorities.

Skills

CRM platforms

Renewal influence

Data-driven account management

Tools

Salesforce

Gainsight

Job description

Deltek, Inc. is seeking a Principal Customer Success Manager to own the lifecycle of 50-100 SaaS customers, focusing on Costpoint and GovWin IQ within government contracting markets.

This remote US role blends strategic guidance with hands-on relationship management. You will conduct value-based reviews, drive renewals and expansions, monitor health metrics, and partner with Renewal and Growth specialists to optimize outcomes, while traveling up to 10% as needed.