Customer Success Mgr

Deltek, Inc.; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan and company match

Paid vacation time and holidays

Well-living programs

Short-term and long-term disability

Basic life insurance

Tuition reimbursement

Job summary

Deltek, Inc. in the United States is seeking a Customer Success Manager to own a portfolio of 50-100 SaaS customers across Costpoint and GovWin IQ.

You will serve as the primary point of contact throughout the customer lifecycle, drive renewals and expansions, and advocate for customers to maximize product value. In this hybrid role you will conduct value-based business reviews, monitor health metrics in CRM, collaborate with Renewal and Growth teams, and engage with customers at events to

Qualifications

• Experience with CRM platforms such as Salesforce or Gainsight.
• Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software.
• Background in government contracting, aerospace, or defense industries.
• Demonstrated ability to influence renewal outcomes and identify expansion opportunities.
• Experience with customer health scoring and data-driven account management.

Responsibilities

• Serve as the single point of contact for a portfolio of SaaS customers, managing the full lifecycle from onboarding through renewal.
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies.
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health.
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process.
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth.
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries.
• Proactively identify risks to retention and implement strategies to mitigate churn.
• Attend in-person events and customer meetings to deepen relationships and drive engagement.
• Track and report on key customer health metrics using CRM tools to inform engagement priorities.

Skills

CRM platforms

Renewal management

Data-driven account management

Tools

Salesforce

Gainsight

Job description

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

Customer Success Manager - Hybrid | Government Contracting - Costpoint & GovWin IQ

Position Overview

As a Customer Success Manager at Deltek, you will manage a portfolio of 50-100 SaaS customers, serving as their primary point of contact throughout the customer lifecycle. This is a hybrid role supporting customers across two of Deltek's flagship government contracting solutions - Costpoint, our intelligent ERP for government contracting, aerospace, and defense, and GovWin IQ, our market intelligence platform for finding and winning government contracts. By engaging proactively and consistently, you'll drive customer loyalty, demonstrate ongoing product value, and directly contribute to renewals, expansions, and customer advocacy. This role carries a quota for renewals and expansions with variable compensation eligibility, including President's Club.

• Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries
• Proactively identify risks to retention and implement strategies to mitigate churn
• Attend in-person events and customer meetings to deepen relationships and drive engagement
• Track and report on key customer health metrics using CRM tools to inform engagement priorities

Qualifications

• Experience with CRM platforms such as Salesforce or Gainsight
• Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software
• Background in government contracting, aerospace, or defense industries
• Demonstrated ability to influence renewal outcomes and identify expansion opportunities
• Experience with customer health scoring and data-driven account management

Career Interests

Customer Support

Compensation Info

The U.S. On-Target-Earnings (OTE) for this position is $75,000.00-$110,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

• healthcare benefits
• 401(k) plan and company match
• paid vacation time and holidays
• well-living programs
• short-term and long-term disability coverage
• basic life insurance
• tuition reimbursement

Position Type

FT

Travel Requirements

10%

Compliance Requirements

ITAR

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affymptive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit the website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the ("controller") of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Job Expires

26-Aug-2027