Principal Customer Success Manager - GOVCON

Deltek; Chicago (IL); Hybrid; USD 92,000 - 150,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid vacation

Disability coverage

Life insurance

Tuition reimbursement

Job summary

Deltek is seeking a Principal Customer Success Manager to manage a portfolio of 30-40 Enterprise SaaS customers across Costpoint and GovWin IQ. You will be the primary contact through onboarding to renewal, building trusted advisor relationships and driving product value.

You will lead value-based reviews, monitor health, and collaborate with Renewal specialists to optimize renewals and expansions, with a quota and incentives tied to performance.

Qualifications

• 3-8 years of Customer Success Management experience with enterprise software/SaaS.
• Experience with CRM platforms such as Salesforce or Gainsight.
• Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software.
• Background in government contracting, aerospace, or defense industries.
• Demonstrated ability to influence renewal outcomes and identify expansion opportunities.
• Experience with customer health scoring and data-driven account management.

Responsibilities

• Serve as single point of contact for a portfolio of SaaS customers, managing onboarding through renewal.
• Develop trusted advisor relationships with customers and align with their business goals.
• Conduct value-based business reviews to demonstrate ROI and monitor customer health.
• Partner with Renewal and Growth specialist to influence renewal outcomes and support renewals.
• Uncover expansion and add-on opportunities within accounts to drive growth.
• Track and report key customer health metrics using CRM tools.

Skills

Customer success Mgmt

Renewal influence

Data-driven acct mgmt

Health scoring

Tools

Salesforce

Gainsight

Costpoint

GovWin IQ

Job description

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

As a Principal Customer Success Manager at Deltek, you will manage a portfolio of 30-40 Enterprise SaaS customers, serving as their primary point of contact throughout the customer lifecycle. This is a hybrid role supporting customers across two of Deltek’s flagship government contracting solutions — Costpoint, our intelligent ERP for government contracting, aerospace, and defense, and GovWin IQ, our market intelligence platform for finding and winning government contracts. By engaging proactively and consistently, you’ll drive customer loyalty, demonstrate ongoing product value, and directly contribute to renewals, expansions, and customer advocacy. This role carries a quota for renewals and expansions with variable compensation eligibility, including President’s Club.

Key Responsibilities

• Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries
• Proactively identify risks to retention and implement strategies to mitigate churn
• Attend in-person events and customer meetings to deepen relationships and drive engagement
• Track and report on key customer health metrics using CRM tools to inform engagement priorities

Qualifications

• 3 - 8 years of Customer Success Management experience, with required experience supporting enterprise software and SaaS customers
• Experience with CRM platforms such as Salesforce or Gainsight
• Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software
• Background in government contracting, aerospace, or defense industries
• Demonstrated ability to influence renewal outcomes and identify expansion opportunities
• Experience with customer health scoring and data-driven account management

Compensation Info

The U.S. On-Target-Earnings (OTE) for this position is $92,005.00-$150,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks

Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Position Type

FT

Travel Requirements

20%

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Aff

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Job Expires

Job Expires16-Sep-2027