Customer Success Manager

Deltek; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid vacation

Well-being programs

Disability coverage

Life insurance

Tuition reimbursement

Job summary

Deltek, a global leader in project-based software, is seeking a Customer Success Manager to manage a portfolio of 50–100 SaaS customers across Costpoint and GovWin IQ, acting as the primary contact through onboarding to renewal.

You will build trusted advisor relationships, conduct value-based reviews to demonstrate ROI, and collaborate with Renewal and Growth to drive renewals and expansions, while monitoring customer health with CRM data.

Qualifications

• CRM experience with Salesforce or Gainsight.
• Familiarity with government contracting software (Costpoint, GovWin IQ).
• Background in government contracting, aerospace, or defense industries.
• Proven ability to influence renewal outcomes and identify expansion opportunities.
• Experience with customer health scoring and data-driven account management.

Responsibilities

• Serve as the single point of contact for a portfolio of SaaS customers from onboarding through renewal.
• Develop trusted advisor relationships aligning with customers' business goals.
• Conduct value-based reviews to demonstrate ROI and monitor customer health.
• Identify expansion opportunities and support renewal processes.
• Track customer health metrics using CRM tools to inform engagement.

Skills

Customer relationship management

Renewal & expansion focus

Data-driven decision making

Tools

Salesforce

Gainsight

Costpoint

GovWin IQ

Job description

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

Position Overview

As a Customer Success Manager at Deltek, you will manage a portfolio of 50–100 SaaS customers, serving as their primary point of contact throughout the customer lifecycle. This is a hybrid role supporting customers across two of Deltek's flagship government contracting solutions — Costpoint, our intelligent ERP for government contracting, aerospace, and defense, and GovWin IQ, our market intelligence platform for finding and winning government contracts. By engaging proactively and consistently, you'll drive customer loyalty, demonstrate ongoing product value, and directly contribute to renewals, expansions, and customer advocacy. This role carries a quota for renewals and expansions with variable compensation eligibility, including President's Club.

Key Responsibilities

• Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries
• Proactively identify risks to retention and implement strategies to mitigate churn
• Attend in-person events and customer meetings to deepen relationships and drive engagement
• Track and report on key customer health metrics using CRM tools to inform engagement priorities

Qualifications

• Experience with CRM platforms such as Salesforce or Gainsight
• Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software
• Background in government contracting, aerospace, or defense industries
• Demonstrated ability to influence renewal outcomes and identify expansion opportunities
• Experience with customer health scoring and data-driven account management

Career Interests

Customer Support

Compensation Info

The U.S. On-Target-Earnings (OTE) for this position is $75,000.00-$110,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks

Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Position Type

FT

Travel Requirements

10%

Compliance Requirements

ITAR

EEO Statement

Deltek, Inc. is an Equal Opportunity / Aff\i tative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.