Senior CSM - Enterprise Treasury (Equity)

Hidden Road; Chicago (IL); On-site; USD 168,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Equity

Healthcare

Wellness reimbursement

Parental leave

Job summary

Ripple is seeking a Senior Customer Success Manager in Illinois to lead enterprise treasury solutions adoption and value realization. You will partner with CFOs, Treasurers, and finance leaders to optimize cash, liquidity, and payments, and guide customers through onboarding to strategic usage.

In this role you’ll collaborate with product, engineering, sales, and support to deliver measurable outcomes while navigating complex financial environments. Occasional travel may be required.

Qualifications

• 7+ years in customer success, account management, or enterprise software sales in fintech/enterprise SaaS.
• Deep treasury/finance operations knowledge (cash management, FX, liquidity, payments).
• Ability to engage with C-suite and senior finance stakeholders.
• Strong executive-level presentation and written communication skills.
• Proven project management and value-driven advisory track record.
• Data-driven approach to engagement health and outcomes.

Responsibilities

• Develop trusted advisor relationships with CFOs, Treasurers, and finance executives to drive product adoption.
• Guide customers from onboarding through long-term strategic use to achieve outcomes.
• Co-create Value Achievement & Success Plans with customers and define success metrics.
• Scale customer lifecycle engagements: kickoff, executive reviews, usage tracking, and engagement programs.
• Address inquiries, resolve obstacles, and identify opportunities to increase value.
• Establish regular touchpoints with treasury and finance teams to maintain engagement and collect feedback.
• Advocate for customers internally to enable successful implementation, expansion, and renewals.
• Collaborate with Product, Engineering, Sales, and Support to relay feedback and prioritise requests.

Skills

Relationship building

Executive communication

Project management

Data-driven tracking

Strategic planning

Education

Bachelor’s degree in Finance/Business

MBA or equivalent experience

Tools

CRM software

Data analytics tools

Job description

Ripple is seeking a Senior Customer Success Manager in Illinois to lead enterprise treasury solutions adoption and value realization. You will partner with CFOs, Treasurers, and finance leaders to optimize cash, liquidity, and payments, and guide customers through onboarding to strategic usage.

In this role you’ll collaborate with product, engineering, sales, and support to deliver measurable outcomes while navigating complex financial environments. Occasional travel may be required.