Senior Enterprise CSM & Procurement Tech Advisor

RiseMe; San Francisco (CA); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Startup equity

Health coverage

Dental coverage

Vision coverage

Catered meals

Commuter benefit

Team events

Flexible PTO

Home office budget

401k plan

Job summary

Zip is hiring a Senior Customer Success Manager to oversee a growing enterprise base across industries. You will partner with sales, implementation, engineering, and product to enable customers, drive adoption, and create measurable value in B2B purchasing.

You will advise customers on best practices, manage relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy, and push for renewals and long-term loyalty. This is an on-site SF role with a world-class team.

Qualifications

• 8+ years in customer-facing CS/TAM or consulting in B2B SaaS.
• 1+ year in an implementation role such as Solutions Consultant or Implementation Manager.
• Procurement background with ERP, CLM, GRC and related tools.
• Excellent interpersonal skills and ability to build trust with customers.
• Strong project management for a dynamic portfolio.
• Business process mindset and workflow efficiency.
• Proactive team player with initiative.

Responsibilities

• Help our largest customers drive procurement success on Zip.
• Define outcomes and partner to deliver those outcomes continuously.
• As a procurement advisor, educate and enable customers on Zip’s platform.
• Identify champions across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance.
• Maintain high engagement and adoption, focusing on loyalty.
• Manage customer health and hedge risks using data-driven metrics.
• Translate needs into new solutions with product and engineering.
• Train customers to become self-sufficient product experts.
• Collaborate with renewals to achieve target GRR.
• Improve CS assets and processes; help the company scale.

Skills

Customer success

Project management

Stakeholder management

SaaS experience

Tools

Netsuite

Coupa

Workday

JIRA

ServiceNow

Job description

Zip is hiring a Senior Customer Success Manager to oversee a growing enterprise base across industries. You will partner with sales, implementation, engineering, and product to enable customers, drive adoption, and create measurable value in B2B purchasing.

You will advise customers on best practices, manage relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy, and push for renewals and long-term loyalty. This is an on-site SF role with a world-class team.