Senior CSM, EMEA (FR/EN) – Growth & Retention

CoderPad, Inc

United States

Remote

USD 80,000 - 90,000

Full time

14 days+

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Job summary

CoderPad, Inc. seeks a Senior Customer Success Manager for our remote Ireland team. You will own a strategic EMEA book, focusing on French-speaking customers, manage executive relationships, renewals, and expansions, and partner with Sales to drive outcomes.

You'll run QBRs in English and French, monitor account health, and represent the voice of the customer to shape product and CS decisions. Daily use of AI tools is expected to improve efficiency and impact.

Qualifications

5+ years in customer success, account management, or strategic consulting, ideally SaaS/tech.
Fluent English and French at business/executive level; able to run QBRs and renewals in French.
Proven experience managing executive relationships with a consultative approach.
Strong commercial acumen across renewals, upsells, expansion, and contract negotiation.
Comfort analyzing usage/data to drive action; daily use of AI tools in workflow.

Responsibilities

Own a portfolio of strategic EMEA accounts with retention and expansion focus.
Build and execute account plans aligned to customer goals.
Run QBRs in English and French to reinforce value and deepen relationships.
Monitor account health using usage data and signals, pro-actively manage churn risk.
Lead renewal conversations end-to-end, in collaboration with Sales.
Identify and drive expansion opportunities with Sales.
Create referenceable wins via case studies, testimonials, referrals.
Represent customer voice to inform product/CS decisions.