Senior CSE — PKI & Certificate Lifecycle (Remote)

Palo Alto Networks; Sacramento (CA); Remote; USD 113,000 - 183,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI to drive deployment, automation, and stabilization of enterprise CLM and PKI solutions across distributed hybrid environments.

You will work with CISOs, CTOs, and security and cloud teams to ensure adoption, optimization, and success of our solutions, leading high-impact engagements and providing advanced technical guidance.

Qualifications

• 5+ years of hands-on experience in cloud infrastructure and large‑scale network design, operations, and security.
• 3+ years in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering).
• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.
• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.
• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.
• High-level consultative skills, capable of influencing decisions and driving customer success strategies.
• Public Key Infrastructure (PKI) encompassed technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Directory technologies and standards, e.g., LDAP, Active Directory.

Responsibilities

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
• Serve as the go-to expert for the CLM and PKI products, guiding customers through sophisticated integrations and customizations.
• Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.
• Lead efforts to drive product adoption, conducting in‑depth training sessions, and workshops tailored to customer needs.
• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.
• Ensure customers achieve operational excellence by fully adopting and optimizing new features.
• Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.
• Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.
• Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.

Skills

Cloud infrastructure

Network design

Customer facing

Executive communication

Product adoption

Security

PKI

Education

Bachelor of Science in Computer Science

Tools

ADCS

AWS KMS

Azure Key Vault

Terraform

Ansible

Job description

Palo Alto Networks is seeking a Senior Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI to drive deployment, automation, and stabilization of enterprise CLM and PKI solutions across distributed hybrid environments.

You will work with CISOs, CTOs, and security and cloud teams to ensure adoption, optimization, and success of our solutions, leading high-impact engagements and providing advanced technical guidance.