Senior PKI & CLM Success Engineer (Remote)

Palo Alto Networks; Jacksonville (FL); Remote; USD 113,000 - 183,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Customer Success Engineer specializing in Certificate Lifecycle Management and PKI. You will ensure deployment, automated lifecycle management, and ongoing stabilization across distributed hybrid environments.

Your role provides expert guidance to empower clients to maximize platform value. You will work with CISOs, CTOs, security teams, and other specialists to ensure adoption and optimization, driving strategic outcomes and successful outcomes for large,

Qualifications

• Bachelor of Science in Computer Science or related field.
• 5+ years of hands‑on experience in cloud infrastructure and large‑scale network design, operations, and security.
• 3+ years in a customer‑facing or advisory role (Customer Success, Consulting, or Support Engineering).
• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.
• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.
• Demonstrated ability to build and maintain strong relationships with executive stakeholders.
• PKI encompassed technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• LDAP, Active Directory knowledge.

Responsibilities

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
• Serve as the go‑to expert for the CLM and PKI products, guiding customers through sophisticated integrations and customizations.
• Proactively communicate new features and best practices, ensuring customers leverage full capabilities.
• Lead efforts to drive product adoption, conducting in‑depth training sessions and workshops.
• Assess and address gaps in deployment and best practices, translating them into strategic action plans.
• Ensure customers achieve operational excellence by fully adopting and optimizing new features.
• Act as a strategic advisor, influencing stakeholders including C‑suite executives.
• Manage complex customer engagements with account teams on high‑touch delivery strategies.
• Lead customer escalations, coordinating with internal teams for timely resolutions.

Skills

Cloud infrastructure

Network design

PKI

Executive engagement

Customer facing

Education

Bachelor of Science in Computer Science or related field

Tools

ADCS

AWS KMS

Azure Key Vault

Ansible

Terraform

Job description

Palo Alto Networks is seeking a Senior Customer Success Engineer specializing in Certificate Lifecycle Management and PKI. You will ensure deployment, automated lifecycle management, and ongoing stabilization across distributed hybrid environments.

Your role provides expert guidance to empower clients to maximize platform value. You will work with CISOs, CTOs, security teams, and other specialists to ensure adoption and optimization, driving strategic outcomes and successful outcomes for large,