Senior CS Specialist - Millwork & Doors (Office)

Alliance Door Products, LLC; Aurora (CO); Presencial; USD 36.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision insurance

Health Savings Account

Retirement Plan

Paid Holidays

Paid Time Off

Paid Bereavement Leave

401K

Growth and Development Opportunities

Descripción de la vacante

Alliance Door Products, LLC in Aurora, CO is seeking a seasoned customer service representative to join our office team. You will serve as the primary customer contact, process orders, track status, and help resolve inquiries with professionalism.

The ideal candidate has at least five years in customer service, at least three years in millwork or building industry, and strong skills in Outlook, Word, and Excel.

Formación

• Five (5)+ years of experience in a customer service role in an office environment.
• At least three (3) years of experience in the millwork, building industry, or a combination thereof.
• Ability to communicate concisely and clearly in writing and speaking.
• Significant experience with Outlook, Word, and Excel software.

Responsabilidades

• Serve as the customer contact and address customer needs, requests, and concerns in a timely manner.
• Process customer calls, information requests, order delays, backorders, and track order status and confirmations.
• Enter orders for basic stocked products and follow up on customer quotations.
• Strive to become knowledgeable of Alliance's door and millwork products.
• Collaborate with team members to support a high-performing, service-focused culture.

Conocimientos

Customer service

Office environment experience

Clear written and verbal communication

Outlook

Word

Excel

Herramientas

Outlook

Word

Excel

Descripción del empleo

Alliance Door Products, LLC in Aurora, CO is seeking a seasoned customer service representative to join our office team. You will serve as the primary customer contact, process orders, track status, and help resolve inquiries with professionalism.

The ideal candidate has at least five years in customer service, at least three years in millwork or building industry, and strong skills in Outlook, Word, and Excel.