Project Manager-Commercial Doors Sales

Aptura Group; Fort Wayne (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Aptura Group is seeking a dedicated End User Customer Service Representative to support outside sales and customers. You will identify items using catalogs and systems, bill orders, and quote needed products, while maintaining strong customer relationships and providing excellent service.

You will learn product lines, stay current with industry standards, and use the OS to create and release sales orders, ensuring accurate pricing and timely fulfillment.

Qualifications

• Ability to accurately read a tape measure.
• Strong verbal and written communication skills.
• Ability to read and understand blueprints, specifications, and hardware schedules.

Responsibilities

• Assist outside sales and aid customers by identifying needed items using catalogs and the computer system.
• Bill merchandise orders and enter data into the inventory system; prepare quotes for customers.
• Deliver excellent customer service with a professional, positive attitude in all interactions.
• Maintain and build customer relationships and handle incoming calls or orders.
• Learn products to guide customers to appropriate items and stay current with industry codes via education webinars and publications.
• Use the operating system to create and release sales orders and provide pricing from field measurements or plans.
• Stay knowledgeable about door, frame, and finish hardware products and assist in order fulfillment.

Skills

Customer service

Sales

Data entry

Communication

Blueprint reading

Tools

MS Word

Excel

PowerPoint

Bluebeam

Comsense

Job description

Job Summary

— This position is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

The End User Customer Service Representative (CSR) is responsible and accountable for assisting our customers and the outside sales team by providing the following:

• Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
• Maintain and create customer relationships
• Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
• Learning products and how to best direct customers to the products they need
• Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
• Using the operating system to create and release sales orders
• Studying and staying current in door, frame, and finish hardware products
• Receiving payment or obtaining credit applications
• Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. If successful, convert to an order
• Provide accurate information to support staff for order fulfillment
• Performing other related duties as necessary or assigned

Essential Functions

• Sales / Networking / Promoting
• Learn and use industry and product knowledge
• Data entry
• Strong communication and presentation skills.
• Organizational and time management skills.

Experience & Other Requirements

• Ability to accurately read a tape measure
• Strong verbal and written communication skills
• Ability to read and understand blueprints, specifications, door and hardware schedules
• Ability to multi-task as several projects will be running simultaneouslyA background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required
• Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable