Senior Cruise Sales & Customer Experience Advisor

Royal Caribbean Group; Virginia (MN); On-site; USD 65,000 - 85,000; Full time

Job summary

Royal Caribbean Group is seeking a Sr. Advisor, Customer Experience Sales to handle cruise ticket bookings and inquiries via phone, email, and online chat, while achieving sales targets and maintaining high service standards.

The role requires strong communication, listening, and problem-solving skills, with flexibility to adapt to changing schedules and cross-department collaboration. Join the GTS Team and contribute to a premium guest experience.

Qualifications

• College degree or above, tourism-focused majors preferred.
• 3+ years in direct sales contact center, overseas travel product experience preferred.
• Fluent Mandarin; good English communication; CET-4 email writing.
• Social media customer service experience preferred.

Responsibilities

• Provide cruise ticket bookings and services via phone, email, and chat.
• Handle inquiries, upsell travel packages, and meet monthly sales targets.
• Resolve customer issues, escalate complaints, and train new staff as needed.

Skills

Customer service

Sales skills

Communication

Outbound calling

Problem solving

Teamwork

Adaptability

Attention to detail

Education

Bachelor's degree

Tourism-related major

Tools

Office software

Booking systems

Email tooling

Chat tools

Job description

Royal Caribbean Group is seeking a Sr. Advisor, Customer Experience Sales to handle cruise ticket bookings and inquiries via phone, email, and online chat, while achieving sales targets and maintaining high service standards.

The role requires strong communication, listening, and problem-solving skills, with flexibility to adapt to changing schedules and cross-department collaboration. Join the GTS Team and contribute to a premium guest experience.