Customer Experience Advisor: Reservations & Sales

Royal Caribbean Group

Evergreen (CO)

On-site

USD 32,000 - 45,000

Full time

5 days ago

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Job summary

Royal Caribbean Group is seeking an Advisor, Customer Experience Service (Evergreen) to handle in-bound sales and service calls from Travel Partners and direct guests. You will assist customers with pricing, availability, and reservations, while ensuring accurate data entry and adherence to protocols.

Responsibilities include quoting prices, securing bookings, making changes to reservations, processing payments, and providing exceptional service.

Qualifications

High School Diploma required; associate degree preferred.
At least 6 months of customer service experience.
Ability to type 35 wpm with accuracy from spoken or printed sources.
Excellent verbal and written communication with customers.
Sales skills to position products and meet customer needs.
Ability to use and learn multiple computer systems and tools.

Responsibilities

Answer inbound calls from travel partners and direct guests with a friendly, upbeat demeanor and strong commitment to customer satisfaction.
Provide general information on Royal Caribbean products, services and promotions; quote prices and availability; secure bookings.
Handle changes to reservations, process payments, and accommodate guest preferences in existing bookings.
Enter required information into Royal Caribbean systems and maintain accurate reservation histories.
Research and resolve issues, escalating non-routine matters to the appropriate resource.
Participate in required training and may be assigned to special projects or committees.