Inbound Cruise Reservations Specialist

Royal Caribbean Group; Evergreen (CO); On-site; USD 24,796 - 35,817; Full time

Job summary

Royal Caribbean Group's CO Inbound Service Team is seeking a full-time Agent to handle guest sales and service requests via inbound and outbound calls. You will resolve issues on first contact, adjust reservations, and drive revenue opportunities while building guest loyalty.

Work in a dynamic, non-scripted environment that rewards relationship building and accuracy. Strong English skills, fast data-entry, and attention to detail are essential for success.

Qualifications

• High School graduate or GED required.
• 1-year customer service experience in a contact center environment preferred.
• Advanced level of English proficiency in reading, speaking and writing.

Responsibilities

• Answer complex and routine calls or chats from guests and travel partners to sell and service cruise reservations.
• Respond to shopping requests and changes to reservations for FIT customers.
• Make outbound calls to notify guests of changes to reservations and opportunities to add revenue components.

Skills

Customer service

Call handling

English proficiency

Data entry

Education

High School diploma

Tools

CRM software

Job description

Royal Caribbean Group's CO Inbound Service Team is seeking a full-time Agent to handle guest sales and service requests via inbound and outbound calls. You will resolve issues on first contact, adjust reservations, and drive revenue opportunities while building guest loyalty.

Work in a dynamic, non-scripted environment that rewards relationship building and accuracy. Strong English skills, fast data-entry, and attention to detail are essential for success.