Senior CRM Solution Designer (No‑Code/AI)

Keen360, Inc.; King of Prussia (PA); On-site; USD 90,000 - 140,000; Full time

Job summary

Keen360, Inc. is seeking an experienced CRM Business Analyst to work directly with clients, translating business needs into practical Creatio-based solution designs and guiding deployment from configuration to training.

The role requires strong CRM knowledge, client-facing skills, and hands-on no-code configuration within a distributed team. The successful candidate will lead discovery, document processes, develop Blueprint specifications, and ensure alignment across stakeholders while

Qualifications

• Meaningful professional experience with CRM systems and CRM-enabled business processes.
• Strong understanding of core CRM concepts across sales, marketing, or customer service.
• Hands-on ability to translate business requirements into solution designs for configuration and development teams.

Responsibilities

• Lead discovery sessions with client stakeholders to capture requirements.
• Translate business needs into CRM solution designs and Blueprint specifications.
• Perform functional QA and help manage scope during deployment.
• Lead client training and develop user guides and training materials.
• Collaborate with project managers, solution architects, and integration specialists.

Skills

CRM domain knowledge

Business analysis

Client-facing communication

No-code / Creatio configuration

Tools

Creatio

Job description

Keen360, Inc. is seeking an experienced CRM Business Analyst to work directly with clients, translating business needs into practical Creatio-based solution designs and guiding deployment from configuration to training.

The role requires strong CRM knowledge, client-facing skills, and hands-on no-code configuration within a distributed team. The successful candidate will lead discovery, document processes, develop Blueprint specifications, and ensure alignment across stakeholders while